This Technology Analyst role within Workplace Technology Support’s Operations and Information team at Nationwide requires a specialist to collaborate with internal teams to understand business needs and translate them into actionable IT solutions, focusing on the maintenance and enhancement of platforms like ServiceNow and Genesys Cloud. Day-to-day responsibilities include supporting testing efforts, ensuring system reliability through proactive communication with stakeholders, and identifying opportunities for process improvement. The ideal candidate will have strong ServiceNow development skills, experience with AI-enabled features, and a passion for driving impactful solutions in the contact center technology domain. Proficiency in ServiceNow and related tools is essential, along with excellent communication and continuous improvement mindset to thrive in this role that values innovation and proactive problem-solving.
Collaborate with teams to align IT solutions with business needs.
Maintain and enhance ServiceNow and Genesys Cloud platforms.
Participate in testing activities for system reliability.
Identify and implement process improvements continuously.
Evaluate and prioritize business requests for technology delivery.
Stay informed on industry trends and emerging technologies.
What we're looking for
Strong ServiceNow development skills and experience with AI-enabled features.
Experience supporting contact center platforms like ServiceNow and Genesys Cloud.
Ability to collaborate with cross-functional teams to align technical solutions with business needs.
Proven track record in testing, debugging, and maintaining IT systems.
Familiarity with DevSecOps practices and continuous improvement initiatives.
Four or more years of analysis and technology experience required.
Proficiency in at least one programming language such as Java, C++, Python, JavaScript.
Market check
Salary context
This
$95,500–$177,500
range sits above
19%
of similar postings on FindRole.
Peer median band
$131,650–$226,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$144,600–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Nationwide
Nationwide is a Fortune 100 insurance and financial services company offering auto, home, life, and commercial insurance along with retirement savings, asset management, and banking products. Industry: Insurance & Financial Services
Nationwide currently has
4 open roles
on FindRole.