Join the Customer Service Platform team as a seasoned engineer responsible for ideating, building, testing, and deploying robust features that enhance both technical and business objectives. This role involves close collaboration with various Netflix engineering teams, product stakeholders, and external vendors to deliver comprehensive end-to-end solutions. You will work on transforming our technology ecosystem from legacy applications to a modern hybrid architecture integrating vendor solutions while maintaining Netflix-specific values. Key responsibilities include developing scalable and resilient systems using TypeScript or JavaScript, React for frontend, Java or C++ for backend, and technologies like GraphQL, gRPC, and REST APIs. Experience with cloud platforms such as AWS, customer support domain knowledge, and familiarity with Generative AI applications are highly valued. This role demands a platform mindset to handle massive end-user traffic and integrate diverse vendor solutions at scale.
Skills
TypeScript
JavaScript
React
Java
C++
GraphQL
gRPC
REST
Amazon Web Services
SLOs
SRE
Observability Platforms
Distributed Systems
AWS
What you'll do
Design and implement robust features that meet both technical and business objectives.
Integrate internal and third-party services to create a scalable technology ecosystem.
Build and maintain customer management systems using modern UI frameworks like React.
Develop and deploy API technologies such as GraphQL, gRPC, and REST for efficient data exchange.
Advocate for reliability and operational excellence in the hybrid architecture.
What we're looking for
Experienced in TypeScript or JavaScript and modern UI frameworks like React.
Proficient in object-oriented programming languages including Java, C++, and JavaScript.
Strong knowledge of API technologies such as GraphQL, gRPC, and REST.
Extensive experience integrating internal and third-party services.
Solid background in data structures, database schema design, and modern design patterns.
Market check
Salary context
This
$388,000–$558,000
range sits above
100%
of similar postings on FindRole.
Peer median band
$137,750–$218,450
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$142,450–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Netflix
Netflix is the world''s leading streaming entertainment service, offering a vast library of TV series, films, documentaries, and original content to subscribers in over 190 countries. Industry: Streaming Entertainment & Media
Netflix currently has
91 open roles
on FindRole.
Listed pay typically runs
$388,000–$610,000
across 87 roles with salary data.