Software Engineering SMTS

Salesforce

Remote Actively hiring
Remote (United States of America) · California - San Francisco, US Posted 17 days ago $148,500–$223,900 / year
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At a glance

AI generated

TL;DR

As a Senior Voice Infrastructure Engineer at Salesforce’s Service Cloud organization, you will join a dynamic global team responsible for innovating and maintaining large-scale voice infrastructure services. Your primary responsibilities include deploying, monitoring, and supporting voice systems across multiple regions with high availability standards. You will leverage your expertise in real-time communications, SIP trunking, and SBC configurations to ensure seamless call quality and security compliance. Additionally, you will develop comprehensive alerting mechanisms, conduct capacity planning, and collaborate closely with external carriers and vendors. The role demands strong hands-on experience with public cloud deployments, 24/7 voice system operations, and troubleshooting complex voice-related issues using tools like deep packet inspection and SIP ladder analysis. Ideal candidates possess a solid background in Linux administration, scripting languages such as Python, and automation tools like Ansible or Kubernetes.

Skills

Salesforce Public Clouds SIP VoIP SLA SBCs Standard tools Alerting and monitoring mechanisms Capacity planning Security posture STIR/SHAKEN Packet inspections Linux (RedHat) Python HTTP HTTPS TCP/UDP Ansible Puppet Chef Docker Kubernetes Terraform Helm Spinnaker

What you'll do

  • Manage large-scale voice infrastructure deployments in public clouds.
  • Monitor and maintain 24/7 voice systems with high availability standards.
  • Troubleshoot real-time communication issues like SIP trunking and codec negotiations.
  • Configure security measures for VoIP networks to ensure compliance.
  • Plan capacity and scale voice infrastructure to handle traffic surges proactively.

What we're looking for

  • 10+ years experience supporting large-scale voice infrastructure in public clouds.
  • Expertise in real-time communications, SIP trunking, and SBC configuration at scale.
  • Proven ability to maintain a 24/7 voice system with high availability (4+ 9s SLA).
  • Strong skills in troubleshooting voice issues including QoS, jitter, call drops, and SIP errors.
  • Capacity planning and proactive monitoring of voice infrastructure for optimal performance.
  • Excellent communication and organizational skills for stakeholder updates and project coordination.

Market check

Salary context

This $148,500–$223,900 range sits above 76% of similar postings on FindRole.

Peer median band

$130,000–$199,400

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$138,750–$185,937

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Salesforce

Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing

Salesforce currently has 66 open roles on FindRole.

Listed pay typically runs $148,500–$260,100 across 59 roles with salary data.

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