This role pays less than
68%
of similar roles. Most pay
$144,000–$212,625
— the shaded band above.
At the midpoint, this role pays about
$157k
versus about
$178k
for comparable roles.
Based on 240 similar postings.
Employer
About PNC
PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.
PNC currently has
75 open roles
on FindRole.
Listed pay typically runs
$86,250–$165,600
across 7 roles with salary data.
As a Software Engineering Manager in the Retail Contact Center Technology team, you will oversee multiple engineering and delivery teams responsible for critical contact center platforms such as IVR, workforce management, and agent productivity tools. Your role involves improving delivery predictability through Agile practices, managing dependencies, and ensuring high-quality engineering outcomes while partnering closely with Product, Operations, Architecture, Security, and vendor teams to deliver solutions that enhance customer and agent experiences. You will also govern vendor-supported platforms, maintain service quality, and ensure compliance in a mission-critical environment. The ideal candidate has experience leading software engineering resources, operating in complex enterprise settings, and delivering reliable, scalable technology solutions while fostering continuous improvement and strong stakeholder relationships.