As a Software Engineering Manager in the Retail Contact Center Technology team at PNC, you will lead multiple engineering and delivery resources responsible for critical contact center platforms such as IVR, workforce management, and agent productivity tools. Your daily tasks include improving delivery predictability through Agile practices, managing dependencies across various teams, and ensuring compliance with enterprise standards while overseeing vendor-supported platforms. You must have a strong background in leading software engineering teams, experience with enterprise-scale contact center technologies, and the ability to influence decisions in complex organizational settings. Key skills include expertise in Agile methodology, operational metrics, process improvements, and delivering reliable, scalable technology solutions that enhance customer and agent experiences.
Lead engineering teams responsible for contact center platforms and services.
Improve delivery predictability through Agile execution and continuous improvement practices.
Partner with Product, Operations, Architecture, Security to define priorities and deliver solutions.
Oversee vendor-supported platforms to ensure service quality and alignment with enterprise standards.
Use metrics to identify risks, remove bottlenecks, and enhance reliability and scalability.
What we're looking for
Demonstrated success leading multiple software engineering or technology delivery teams.
Strong experience in Agile environments and managing dependencies across workstreams.
Experience with enterprise-scale contact center technologies and vendor-supported platforms.
Proven ability to influence technical and business stakeholders in complex organizations.
Track record of delivering reliable, scalable solutions and improving operational performance.
Excellent communication and stakeholder management skills for translating technical complexity.
Bachelor’s degree or equivalent experience required.
Market check
Salary context
This
$65,000–$194,350
range sits above
10%
of similar postings on FindRole.
Peer median band
$141,050–$218,300
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$151,450–$202,300
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About PNC
PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.
PNC currently has
180 open roles
on FindRole.
Listed pay typically runs
$74,750–$171,925
across 62 roles with salary data.