Senior Technical Support Supervisor **Sign on Bonus Potential**

Boeing

Remote Actively hiring Posted this week
Remote (Usa - Berkeley, Mo, US) Posted 6 days ago $119,850–$162,150 / year
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At a glance

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TL;DR

The Senior Technical Support Supervisor role at Boeing’s Specialized United States Infrastructure Operations in Berkeley, MO, involves leading a help desk team to provide expert technical support and ensure high-quality incident resolution while maintaining SLAs. Day-to-day responsibilities include supervising operations, serving as an escalation point for complex issues, developing procedures, coaching junior staff, coordinating with IT teams, and driving continuous improvement initiatives. The ideal candidate should have 3+ years of experience in Windows Desktop administration, IT Help Desk support, Agile planning tools, and process improvements, along with a CompTIA Security+ certification or equivalent. Additional skills include familiarity with COTS Integration in Linux/Windows environments and knowledge of Scaled Agile Framework methodologies. This role supports Boeing’s large-scale IT infrastructure, addressing diverse hardware and software needs across the organization.

Skills

Windows Desktop administration Active Directory Agile Methodologies Jira Version One CompTIA Security+ COTS Integration Linux Scaled Agile Framework KPIs SLAs CI/CD

What you'll do

  • Supervise daily operations and manage workload of the help desk team.
  • Serve as escalation point for complex incidents, ensuring timely resolution.
  • Develop and enforce help desk procedures and best practices.
  • Track KPIs and SLAs, reporting on performance metrics regularly.
  • Coach and train junior team members to enhance overall team capability.
  • Coordinate with IT teams for problem resolution and project work.
  • Drive continuous improvement initiatives and user experience enhancements.

What we're looking for

  • Active CompTIA Security+ certification or equivalent DoD Directive 8570.01 compliance
  • Over 3 years of experience in Windows Desktop administration and IT Help Desk support
  • Proven ability to develop and implement process improvements and lead teams
  • Experience with Agile planning/project management tools like Jira or Version One
  • Knowledge of IT infrastructure, including desktop, server, storage, and network components
  • Familiarity with COTS Integration in Linux or Windows environments
  • Understanding of Scaled Agile Framework or other Agile Methodologies

Employer

About Boeing

Boeing is the world''s largest aerospace company and leading manufacturer of commercial jetliners, military aircraft, defense systems, and space launch vehicles for customers in 150 countries. Industry: Aerospace & Defense Manufacturing

Boeing currently has 79 open roles on FindRole.

Listed pay typically runs $126,650–$162,150 across 77 roles with salary data.

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