Senior Product Manager 2, Customer Identity - HYBRID

Nordstrom

Hybrid

Quick summary

Work type
Hybrid
Location
Seattle, WA
Salary
$166,000–$258,000 / yr
Posted
2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $191k
This role $212k
$148k most similar roles pay here $270k

This role pays more than 63% of similar roles. Most pay $159,600–$222,000 — the shaded band above. At the midpoint, this role pays about $212k versus about $191k for comparable roles.

Based on 239 similar postings.

Employer

About Nordstrom

Nordstrom is a leading American luxury department store chain offering a wide selection of clothing, shoes, accessories, and beauty products through its stores, Nordstrom Rack outlets, and online. Industry: Luxury Department Store Retail

Nordstrom currently has 30 open roles on FindRole.

Listed pay typically runs $142,000–$220,500 across 30 roles with salary data.

Most-posted roles

View all roles at Nordstrom

At a glance

TL;DR · Senior Product Manager 2, Customer Identity - HYBRID

As a Senior Product Manager 2 at Nordstrom, you will lead the strategic development and execution of customer identity initiatives, encompassing digital sign-in/sign-up, omnichannel authentication, and fraud prevention. Your role involves crafting a multi-year vision for these capabilities, ensuring alignment with Nordstrom’s broader omnichannel goals, and driving cross-functional collaboration to deliver seamless customer experiences. You will define product requirements, prioritize features, and conduct market research to inform roadmap decisions while maintaining a balance between security and user convenience. The ideal candidate has extensive experience in identity management and authentication, along with strong technical knowledge of API integrations and agile delivery methodologies. This role requires expertise in retail or consumer-facing technology environments where customer trust is critical, alongside the ability to manage complex stakeholder relationships and communicate effectively across all levels of the organization.

What you'll do

  • Define and evolve a multi-year vision for customer identity, aligning with Nordstrom's strategic goals.
  • Own the strategy for omnichannel authentication across web, mobile, and in-store channels.
  • Lead discovery and requirements definition for authentication initiatives, translating technical constraints into product requirements.
  • Frame organization-wide tradeoff decisions on build vs. buy and feature prioritization.
  • Design testing and measurement strategies to validate hypotheses and drive roadmap adjustments based on results.
  • Engage cross-functionally to ensure alignment on scope, deliverables, and success criteria across complex stakeholder landscapes.

What we're looking for

  • 9+ years of product management experience with increasing scope and impact
  • Deep expertise in identity, authentication, or related domains
  • Proven track record delivering complex technical products through extensive cross-functional coordination
  • Experience in retail, fintech, or consumer technology focusing on customer trust and experience
  • Technical knowledge to collaborate on identity architecture and API integrations
  • Ability to craft multi-year product visions with clear direction and strategic omissions
  • Strong analytical skills for designing measurement plans and making evidence-based recommendations

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