This role pays less than
83%
of similar roles. Most pay
$167,000–$223,375
— the shaded band above.
At the midpoint, this role pays about
$144k
versus about
$195k
for comparable roles.
Based on 239 similar postings.
Employer
About Lyft
Lyft is a transportation network company offering ride-hailing services across the US and Canada.
Lyft currently has
15 open roles
on FindRole.
Listed pay typically runs
$140,800–$176,000
across 14 roles with salary data.
The Senior Manager, Support Excellence leads a team within the Customer Care Operations organization to manage the enablement infrastructure for support services. This role is responsible for overseeing Knowledge Management, Quality, Learning & Performance, and Tooling Enablement as a unified system. The manager will define vision and strategy, translate goals into execution, and lead a team of managers to improve customer outcomes. Key responsibilities include expanding AI fluency across all functions, managing the operational bridge between product development and frontline implementation, and ensuring quality signals feed reinforcement learning for continuous improvement. The ideal candidate possesses over eight years of experience in support or operations, with at least three years managing multiple teams. They must demonstrate expertise in cross-functional leadership with Product and Engineering to evolve the organization into an AI-native, human-enhanced support environment.
Microsoft Excel
OCI Generative AI
Debugging
Troubleshooting
Capacity Planning
Change Management
Process Execution
Technical Communication
Operational Excellence