Senior Manager, Customer Experience Intelligence, AI & Insights

CVS Health

Remote

Quick summary

Work type: Remote
Location: Remote
Salary: $75,400–$199,144 / yr
Posted: 4 days ago
Closes: Jul 11, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $212k

This role $137k

$53k most similar roles pay here $281k

This role pays less than 93% of similar roles. Most pay $177,250–$246,150 — the shaded band above. At the midpoint, this role pays about $137k versus about $212k for comparable roles.

Based on 240 similar postings.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 409 open roles on FindRole.

Listed pay typically runs $118,450–$284,280 across 135 roles with salary data.

Most-posted roles

View all roles at CVS Health

At a glance

TL;DR · Senior Manager, Customer Experience Intelligence, AI & Insights

Role Posting Log in to save

The Senior Manager of Customer Experience Intelligence at CVS Health is a key role within the Enterprise Customer Experience and Insights team, focusing on embedding AI and ML into customer feedback analysis to drive personalized experiences. This position involves leading a team to analyze data from various channels, translating insights for senior leadership, and collaborating with cross-functional teams to enhance CX measurement capabilities. The ideal candidate has extensive experience in developing large-scale data structures, ETL processes, and automating data pipelines using AI-native technologies. They should also have a background in healthcare or insurance, familiarity with generative AI APIs, and the ability to manage vendor relationships for CX tools. This role is crucial for improving health outcomes through customer-centric initiatives at one of the largest pharmacy benefits managers and retail pharmacies in the United States.

Skills

Python SQL ETL ELT AI ML LLM APIs Tableau PBI Looker Medallia Qualtrics Forsta Kafka Snowflake Redshift Hadoop Spark CI/CD

What you'll do

Lead analysis of customer experience signals across digital, operational, and AI-driven channels.
Translate complex data into clear, actionable insights for senior leadership.
Connect customer experience drivers to business performance metrics and MIP outcomes.
Identify risks and opportunities impacting customer experience and recommend actions.
Partner with cross-functional teams to align on CX priorities and execution.
Support development and adoption of new CX measurement capabilities using AI.

What we're looking for

7+ years of experience developing large-scale data structures and pipelines.
Proven ability to utilize enterprise cloud SQL environments and statistical packages for complex problem-solving.
5+ years of experience building and automating data pipelines using AI-native technologies.
1+ year of experience managing a team of AI agents or similar roles.
Experience leading projects end-to-end, including mentoring junior analysts.

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