Senior Manager, Credit Risk

Shopify

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Work type
On-site
Location
Ottawa, ON, Canada
Posted
today

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Similar $184k
$137k most similar roles pay here $231k

This listing doesn't post a salary. Most similar roles pay $146,500–$221,875.

Based on 239 similar postings.

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About Shopify

Shopify is a leading global commerce platform that enables businesses of all sizes to start, grow, and manage their retail operations online and in-person. It provides tools for storefronts, payments, shipping, and marketing to millions of merchants worldwide.

Shopify currently has 22 open roles on FindRole.

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At a glance

TL;DR · Senior Manager, Credit Risk

As a Sr. Manager of Credit Risk at Shopify, you will lead the charge in protecting the company while fostering merchant growth by managing credit exposure and preventing financial distress through AI-powered detection and portfolio analytics. Your day-to-day involves building and leading a high-performing team of analysts who leverage AI tools to expand their impact, owning key metrics that balance loss rates with merchant experience, and developing clear policies for scalable automation. You will also partner with data and product teams to create enforcement programs and risk-mitigating controls from the outset of new products or market expansions. Ideal candidates have extensive experience in leading operational teams within credit risk, recovery, or financial services, particularly in ecommerce or payments environments, along with a strong background in AI tooling, SQL, and ML systems.

What you'll do

  • Build and lead a high-performing team of credit risk analysts using AI tools.
  • Own the team's outcomes by balancing loss rates with merchant experience quality.
  • Develop early intervention strategies for at-risk merchants to minimize financial distress.
  • Create transparent, well-documented policies that serve as the foundation for automation.
  • Partner with data teams to develop comprehensive loss prediction models and automation.
  • Design risk-mitigating controls for new product launches and market expansions.
  • Collaborate across Risk, Compliance, and Legal teams to maintain a unified merchant risk view.

What we're looking for

  • Experienced in leading and developing operational teams in credit risk or financial services.
  • Proven ability to manage credit exposure and reserves at scale with strong analytical skills.
  • AI-first mindset with experience championing automation and AI workflows.
  • Strong communication skills for direct feedback and engagement with senior stakeholders.
  • Expertise in partnering with product, engineering, and data teams on operational health.
  • Knowledge of regulatory frameworks and network compliance programs relevant to credit risk.
  • Background in recovery operations including collections and legal proceedings.

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