Senior Data Center Technician
At a glance
AI generatedTL;DR
As a Microsoft Senior Data Center Technician (DCT), you will join a dynamic team responsible for maintaining the operational efficiency of critical IT infrastructure. Your daily tasks include expertly preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning data center equipment while ensuring seamless interactions between network, server, and storage systems. You will mentor junior technicians, provide guidance on process improvements, and ensure compliance with safety and security protocols through regular training and adherence to EHS standards. This role requires a deep understanding of IT hardware and networking technologies, proficiency in relevant diagnostic tools, and the ability to work effectively in high-pressure environments. With a travel requirement up to 25%, you will support data centers across various locations, contributing to the reliability and performance of Microsoft’s global infrastructure.
Skills
What you'll do
- Demonstrates expertise in preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning IT datacenter equipment.
- Provides guidance on standard processes and procedures for network and server equipment interactions.
- Completes assigned tickets efficiently and assists less experienced technicians with complex tasks.
- Conducts daily safety briefings and ensures compliance with EHS training and PPE use.
- Mentors other technicians through on-the-job training in specific job focus areas.
- Applies advanced diagnostics to quickly identify and resolve technical issues with minimal disruption.
- Performs quality control activities and verifies work complies with safety protocols and standards.
What we're looking for
- Demonstrates expertise in data center equipment installation, diagnostics, troubleshooting, replacement, and decommissioning.
- Provides guidance on standard processes and procedures for improving service quality and efficiency.
- Completes assigned tickets efficiently and mentors less experienced technicians.
- Conducts daily safety briefings and ensures compliance with EHS training and PPE use.
- Develops a comprehensive understanding of cross-functional data center processes to support internal stakeholders.
- Applies advanced diagnostics and troubleshooting skills to minimize customer and business disruption.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has 534 open roles on FindRole.
Listed pay typically runs $119,800–$234,700 across 488 roles with salary data.
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