Senior Data Center Support Services Technician

Oracle

Quick summary

Work type
On-site
Location
Chicago, IL
Posted
2 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $174k
$114k most similar roles pay here $220k

This listing doesn't post a salary. Most similar roles pay $139,200–$209,750.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 800 open roles on FindRole.

Listed pay typically runs $97,500–$209,500 across 596 roles with salary data.

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At a glance

TL;DR · Senior Data Center Support Services Technician

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As a Senior Data Center Support Services Technician at Oracle Cloud in Chicago, you will support day-to-day data center operations by managing tickets within a ticketing system used by various teams, maintaining documentation, and overseeing smaller projects independently. You’ll also handle inventory management tasks such as rack scanning, asset verification, and RMA processing across multiple sites, ensuring compliance with SLAs while providing logistical support for on-site activities. This role requires experience in inventory management, familiarity with computer hardware components, and strong organizational skills, along with the ability to lift up to 75 pounds and stand for long periods. The position offers a clear pathway toward advanced technical roles within Oracle’s data center and cloud infrastructure teams.

Skills

Oracle Cloud Terraform AWS Kubernetes RackHD Python PostgreSQL CI/CD SLAs SOPs Docker Prometheus Grafana

What you'll do

  • Manage ticketing system activities for Oracle Cloud teams.
  • Maintain accurate documentation and update standard operating procedures (SOPs).
  • Provide logistical support including rack scanning and inventory audits.
  • Handle RMA processing, part transfers, and shipping/receiving server components.
  • Support white glove delivery services and escort on-site activities.
  • Respond to operational needs and meet service level agreements for tasks.

What we're looking for

  • 3+ years of experience in data center operations or technical support
  • Proficient in inventory management and hardware logistics
  • Ability to maintain accurate documentation and update standard operating procedures (SOPs)
  • Strong organizational skills with attention to detail and problem-solving capabilities
  • Experience working within a ticketing system for operational activities tracking
  • Capable of lifting up to 75 pounds and standing for long periods
  • Familiarity with computer hardware components and server equipment preferred

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More Senior Data Center Support Services Technician jobs Senior Data Center Support Services Technician jobs in Chicago All jobs at Oracle

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