Product Technical Support Associate, Edge Compute Systems

Anduril Industries

Quick summary

Work type: On-site
Location: Costa Mesa, CA
Salary: $113,000–$149,000 / yr
Posted: today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $187k

This role $131k

$100k most similar roles pay here $238k

This role pays less than 89% of similar roles. Most pay $149,750–$224,000 — the shaded band above. At the midpoint, this role pays about $131k versus about $187k for comparable roles.

Based on 240 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1882 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1696 roles with salary data.

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View all roles at Anduril Industries

At a glance

TL;DR · Product Technical Support Associate, Edge Compute Systems

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As a Product Operations Engineer for Ground Control Stations (GCS) at Anduril’s Edge Compute and Communications business line within the Connected Warfare division, you will ensure the reliability of tactical edge computing solutions by addressing complex hardware and software issues. Your day-to-day responsibilities include triaging incidents, conducting root cause analysis, deploying fixes, and managing fleet-wide health telemetry to enhance observability. You will work closely with technical and non-technical stakeholders to bridge communication gaps and improve field failure resolution processes. The role requires hands-on experience in incident-driven workflows, familiarity with observability tools like DataDog and Grafana, and proficiency in software development practices such as Git and Jira. Ideal candidates have a background in STEM fields, relevant certifications, and experience in defense-focused sustainment roles, along with an active SECRET security clearance.

Skills

Git Jira NixOS Linux Docker Kubernetes Terraform Python Grafana Prometheus CI/CD AWS Azure Google Cloud Platform PostgreSQL MongoDB DataDog CompTIA Network+ CCNA Secret Clearance

What you'll do

Triage and diagnose product incidents for Anduril’s GCS deployments.
Conduct root cause analysis to resolve complex hardware and software issues.
Improve fleet observability and health telemetry in collaboration with team members.
Provide status updates on incident resolution to ensure transparency and accountability.
Maintain awareness of current product specifications and bridge technical gaps for stakeholders.

What we're looking for

4+ years of technical support experience with a focus on final-tier customer concern support.
Experience in incident-driven workflows involving analysis, triage, and prioritization.
Ability to work non-standard hours including weekends as needed.
Secret Security clearance required.
Familiarity with observability tooling such as DataDog, Grafana, and VictorOps.
Experience administrating NixOS systems or similar Linux distributions.
Active SECRET (or higher level) security clearance preferred.

Remote

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