Product Operations Technical Support Engineer, Edge Compute Systems

Anduril Industries

Quick summary

Work type: On-site
Location: Costa Mesa, CA
Salary: $113,000–$149,000 / yr
Posted: today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $178k

This role $131k

$101k most similar roles pay here $228k

This role pays less than 80% of similar roles. Most pay $140,525–$215,375 — the shaded band above. At the midpoint, this role pays about $131k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1882 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1696 roles with salary data.

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View all roles at Anduril Industries

At a glance

TL;DR · Product Operations Technical Support Engineer, Edge Compute Systems

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As a Product Operations Technical Support Engineer for Edge Compute Systems at Anduril’s Connected Warfare Division, you will ensure the reliability and readiness of ground control stations (GCS) by addressing complex hardware and software issues. Your day-to-day responsibilities include triaging incidents, conducting root cause analysis, deploying fixes, and managing fleet-wide health telemetry to improve observability. You will work closely with technical and non-technical stakeholders to bridge communication gaps and enhance product specifications. This role requires a strong background in final-tier customer support, incident-driven workflows, and the ability to work flexible hours. Preferred qualifications include experience with observability tools like DataDog and Grafana, software development practices such as Git and Jira, and familiarity with NixOS systems. The position is ideal for those passionate about advancing national security through cutting-edge technology in a high-stakes environment.

Skills

Git Jira NixOS Linux Docker Kubernetes Terraform AWS Grafana Prometheus CI/CD Python PostgreSQL DataDog

What you'll do

Triage and diagnose product incidents to drive postmortem actions.
Conduct root cause analysis for complex hardware and software issues.
Improve fleet observability and health telemetry in partnership with team members.
Maintain awareness of current product specifications and bridge technical gaps.
Support end users by enhancing field failure resolution processes.

What we're looking for

4+ years of technical support experience with a focus on final-tier customer concern support.
Experience supporting incident-driven workflows requiring analysis, triage, and prioritization.
Ability to work non-standard hours including weekends as needed.
Secret Security clearance required.
Familiarity with observability tooling such as DataDog, Grafana, and VictorOps.
Experience administrating NixOS systems or similar Linux distributions.
Active SECRET (or higher level) security clearance preferred.

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