Product Service Management for CT Branch

What you'll do

• Lead complex initiatives to provide technological solutions with broad impact for cross-functional teams.
• Synthesize technical incident data into clear, concise insights for executive-level reporting.
• Drive continuous improvement by identifying patterns across incidents and platform behaviors.
• Manage project documentation and schedules for technology initiatives.
• Ensure effective communication between business and technology teams on critical issues.
• Translate detailed operational information into business-relevant narratives for leadership.
• Lead Major Incident Management processes with a strong technical understanding of enterprise platforms.

What we're looking for

• Over 5 years of experience in business systems data and design, or equivalent demonstrated through work/training/military/education.
• At least 4 years managing real-time incident communications for executives and cross-functional stakeholders.
• Proven ability to drive operational readiness and service transitions across platforms supporting 24/7 operations.
• Experience producing operational metrics and reporting with a focus on continuous improvement based on data analysis.
• Minimum of 3 years leading Major Incident Management processes, coordinating troubleshooting in enterprise cloud environments.
• Strong technical understanding of monitoring tools, synthetic testing, system instrumentation, and release governance.
• Expertise in resilience planning, BCP strategies, and alignment across applications and infrastructure for reliability.