Product Operations Specialist | Accounting
At a glance
AI generatedTL;DR
As a Product Operations partner at Ramp, you will join the Accounting team to build and scale workflows that enhance customer financial management by reducing friction in bookkeeping processes and integrating Ramp with ERPs. Your day-to-day involves capturing and analyzing customer feedback from various channels, translating insights into actionable product requirements, and launching new features efficiently. You will also leverage AI tools to automate tasks and directly implement improvements to reduce customer support tickets and improve Net Promoter Scores. Ideal candidates have 3+ years of experience in product operations or a similar role within B2B SaaS, preferably with exposure to accounting and fintech workflows. Proficiency in data analysis, qualitative feedback translation, and AI tool usage is essential, along with strong problem-solving and communication skills. Experience with ERPs like NetSuite or QuickBooks is a plus, as well as knowledge of accounting concepts such as general ledger management and reconciliation.
Skills
What you'll do
- Own the voice-of-customer loop, capturing and prioritizing feedback from CX, Sales, and direct customer channels.
- Translate qualitative customer feedback into actionable product requirements and operational processes.
- Manage launch operations for new features transitioning from Alpha to General Availability (GA).
- Directly ship product improvements using AI tools, focusing on reducing customer friction.
- Use AI to automate processes and build products that enable teams to deliver faster with high quality.
What we're looking for
- 3+ years experience in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
- Proficiency using data to analyze adoption and support trends, size opportunities.
- Ability to translate qualitative feedback into clear requirements and operational processes.
- Comfort working in ambiguous, technically complex environments with multiple stakeholders.
- Strong problem-solving, prioritization, and communication skills; bias towards quick shipping improvements.
- Experience using AI tools (e.g., Claude Code) to accelerate work and make direct product improvements.
Employer
About Ramp
Ramp is a corporate spend management platform providing corporate cards, expense management, and accounts payable automation tools to help businesses control spending and operate more efficiently. Industry: Financial Technology & Corporate Spend Management
Ramp currently has 30 open roles on FindRole.
Listed pay typically runs $168,000–$277,550 across 30 roles with salary data.
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