Principal Technical Writer at Toast

Toast, Inc.

Remote

Quick summary

Work type: Remote
Location: Remote
Salary: $155,000–$248,000 / yr
Posted: 2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $185k

This role $202k

$130k most similar roles pay here $261k

This role pays more than 56% of similar roles. Most pay $156,000–$214,500 — the shaded band above. At the midpoint, this role pays about $202k versus about $185k for comparable roles.

Based on 239 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 34 open roles on FindRole.

Listed pay typically runs $168,000–$269,000 across 33 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Principal Technical Writer at Toast

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As Principal Technical Writer, you will join Toast's customer-facing technical teams to design and deliver product information that enables enterprise customers to self-implement and self-support. You’ll develop AI frameworks, write documentation, and create evaluation frameworks to ensure quality at scale while covering a broad set of functionality areas such as menu configuration and multi-location management. This role involves building AI-driven content generation infrastructure, collaborating with development teams to incorporate documentation requirements from the start, and mentoring technical writers in adopting AI tools. You should have 8+ years of experience in enterprise product documentation, deep expertise in developer documentation, and hands-on experience with AI documentation tools. Familiarity with restaurant technology and SaaS company growth is a plus.

Skills

REST APIs OpenAPI Swagger authentication protocols integration patterns webhooks data models AI documentation tools CI/CD documentation-as-code static site generators version control automated testing docs analytics search analytics POS systems hospitality software SaaS change management enterprise customer onboarding field enablement

What you'll do

Design and deliver product information enabling enterprise customers to self-implement and support.
Build AI-driven content generation infrastructure and evaluation frameworks for documentation quality.
Write strategic enablement materials like implementation guides, architecture overviews, and best practices.
Mentor technical writers in adopting AI tools and establishing documentation quality standards.
Advocate for incorporating documentation requirements into product development planning from the start.

What we're looking for

8+ years of technical writing experience for enterprise products.
Deep expertise in developer documentation, including REST APIs and OpenAPI/Swagger.
Proven ability to design cross-cutting documentation strategies for multiple audiences.
Hands-on experience with AI documentation tools or evaluating AI-generated content.
Strong technical fluency, comfortable testing APIs and understanding system architecture.
Demonstrated expertise in information architecture for complex product ecosystems.

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