Principal, Service Configuration Management

The OCC

Hybrid Actively hiring
Chicago, US Posted 85 days ago $159,000–$217,100 / year
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At a glance

AI generated

TL;DR

This position within the IT Service Management team requires a senior-level professional with over ten years of experience in Configuration Management and CMDB, utilizing tools like ServiceNow. The role involves designing, configuring, implementing, and maintaining CMDB population and reconciliation processes, as well as supporting other ITSM functions. Key responsibilities include applying the ServiceNow Common Service Data Model (CSDM) and Service Mapping to manage internally developed and externally sourced products, ensuring data integrity through governance practices, and collaborating with leadership to formulate technological solutions that align with existing and future services. The ideal candidate will possess advanced knowledge of CMDB/CMS data models, ITIL processes, and infrastructure topology, along with strong communication and problem-solving skills. This role operates at a large scale within an organization focused on continuous improvement in technology management.

Skills

ServiceNow CMDB CSDM ServiceMapping ITIL CI/CD Excel PowerPoint SQL Networking Mainframes Servers Containers Clusters Storage Scripting Databases KPIs KRIs ITSM ChangeManagement ReleaseManagement IncidentManagement ProblemManagement EventManagement

What you'll do

  • Manage the ServiceNow Configuration Management Database (CMDB) using CSDM and Service Mapping.
  • Design, configure, implement, and maintain CMDB population and reconciliation processes.
  • Provide technological solutions that fit with existing and future IT services.
  • Identify enhancements for CMDB maturity and translate them into business requirements.
  • Monitor CMDB health and resolve conflicts between integrated data sources.
  • Ensure CMDB integrity through governance and periodic gap analyses.
  • Produce status reports focusing on KPIs, KRIs, operational, and management perspectives.

What we're looking for

  • 10+ years of experience in Configuration Management and CMDB.
  • Extensive knowledge of ServiceNow, ITIL processes, and CMDB data models.
  • Ability to mature Configuration Management Processes through various stages.
  • Strong understanding of IT infrastructure topology and application products.
  • Experience working across functional areas for continuous improvement.
  • Excellent verbal and written communication skills with attention to detail.
  • ITIL certification required.

Market check

Salary context

This $159,000–$217,100 range sits above 58% of similar postings on FindRole.

Peer median band

$135,320–$220,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$144,400–$216,300

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About The OCC

The OCC (Options Clearing Corporation) is the world''s largest equity derivatives clearing organization, acting as issuer and guarantor for options and futures contracts to promote stability and market integrity. Industry: Financial Clearing & Derivatives

The OCC currently has 25 open roles on FindRole.

Listed pay typically runs $136,200–$217,100 across 25 roles with salary data.

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View all roles at The OCC

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