Principal GenAI Product Manager - Dealer and Customer Support

Caterpillar

Closes in 7 days

Quick summary

Work type
On-site
Location
Chicago, ILPeoria, IL
Salary
$147,760–$240,110 / yr
Posted
4 days ago
Closes
Jun 22, 2026 (soon)
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $195k
This role $194k
$137k most similar roles pay here $251k

This role pays more than 51% of similar roles. Most pay $167,521–$221,937 — the shaded band above. At the midpoint, this role pays about $194k versus about $195k for comparable roles.

Based on 238 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 41 open roles on FindRole.

Listed pay typically runs $128,470–$208,770 across 41 roles with salary data.

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View all roles at Caterpillar

At a glance

TL;DR · Principal GenAI Product Manager - Dealer and Customer Support

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As the Generative AI Product Manager for Caterpillar’s Dealer and Customer business, you will lead the development of intelligent, predictive solutions that enhance equipment health insights and fleet performance optimization. Day-to-day responsibilities include managing cross-functional teams to design, test, and deploy advanced AI applications, aligning with enterprise AI governance and ensuring seamless integration with Caterpillar’s digital platforms. Key tasks involve defining product roadmaps, overseeing lifecycle management from ideation to deployment, and championing user-centric designs for dealer and customer support. The role requires proficiency in eCommerce solutions, customer analytics, and dealer management systems, along with experience in Agile methodology and software engineering using modular architectures for AI agents. This position addresses the critical need for innovative AI-driven tools that improve operational efficiency and customer satisfaction within Caterpillar’s expansive digital ecosystem.

Skills

Agile Python PostgreSQL Kubernetes Docker CI/CD Prometheus Grafana AWS Terraform Edge Computing Machine Telemetry Dealer Management Systems eCommerce Aftermarket Solutions Customer Analytics

What you'll do

  • Define and evolve the GEN AI product vision aligned with Caterpillar’s enterprise goals.
  • Oversee full lifecycle of GEN AI solutions from ideation to continuous improvement.
  • Manage cross-functional teams to deliver scalable, reliable AI solutions for dealers and customers.
  • Champion user-centric design enabling shopping, search, and repair options for customers.
  • Lead proof-of-concept initiatives to explore new GEN AI capabilities for proactive support.

What we're looking for

  • Experience in product management for AI-driven solutions and digital platforms.
  • Proficiency in eCommerce, aftermarket solutions, and customer journey analysis.
  • Strong background in software engineering with expertise in modular architectures.
  • Ability to manage cross-functional teams and align with enterprise AI strategies.
  • Deep understanding of edge computing, machine telemetry, and system integration.
  • Expertise in Agile methodology for managing product backlogs and development cycles.
  • Knowledge of AI ethics, risk frameworks, and compliance standards.

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