Intuit seeks a Principal Business Systems Solutions Architect to join its Customer Success team as a senior techno-functional leader. This role involves designing and implementing technology solutions to enhance customer support operations by evaluating processes, identifying friction points, and developing comprehensive solutions that integrate product, platform, and operational capabilities. Key responsibilities include system architecture design, technology integration, automation with AI tools like chatbots and IVR systems, and ensuring compliance with security policies and data privacy regulations. The ideal candidate should have extensive experience in customer service technologies such as CRM software and contact center platforms, proficiency in AI/ML frameworks, and strong business acumen to drive project oversight and cross-functional collaboration.
Skills
CRM
AI
ML
NLP
IPA
Chatbots
Power BI
Tableau
AWS
Kubernetes
Docker
CI/CD
Python
JavaScript
SQL
APIs
Data Integration
Security
Compliance
Process Mapping
Customer Journey Maps
Change Management
Project Management
What you'll do
Analyze customer service workflows to identify inefficiencies and propose technological improvements.
Design comprehensive system architectures integrating CRM, contact centers, AI tools for seamless operations.
Integrate multiple technologies ensuring smooth data flow between systems and compatibility with legacy platforms.
Evaluate and implement emerging AI capabilities in customer service processes to enhance efficiency.
Transform customer experience by aligning technical solutions with business goals like higher CSAT and faster response times.
Ensure all technology solutions comply with security policies, data privacy regulations, and industry standards.
What we're looking for
Over ten years of professional experience in technology and customer service.
Strong understanding of AI/ML technologies and automation frameworks for customer service.
Technical architecture expertise with knowledge of APIs and data integration principles.
Proficiency in configuring and optimizing CRM systems, contact centers, and omnichannel platforms.
Excellent problem-solving skills to diagnose complex issues and implement solutions.
Business acumen with insight into customer service processes and metrics.
Leadership skills for guiding technical teams and driving projects to completion.
Market check
Salary context
This
$206,500–$279,500
range sits above
84%
of similar postings on FindRole.
Peer median band
$144,200–$240,400
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$156,500–$234,450
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Intuit
Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology
Intuit currently has
142 open roles
on FindRole.
Listed pay typically runs
$202,500–$274,000
across 131 roles with salary data.
AWS
Azure
Google Cloud
Kubernetes
API management
MuleSoft
IBM MQ
PostgreSQL
Snowflake
ETL
ELT
Data warehousing
AI
ML
PCI DSS
GDPR
SOX
CI/CD
Security principles
Encryption
Authentication
Cloud-native services
Serverless architectures
Hybrid cloud
Multi-cloud
Microservices
Event-driven systems
API-first design
Data modeling
Metadata management
Data lineage
Data quality
Access controls
Documentation
Communication