Platform Technology Center (PTC) Systems Operations Manager

About This Role

Wells Fargo is seeking a Platform Technology Center (PTC) Systems Operations Manager within our Technology organization. This role is responsible for managing systems operations functions that support enterprise platforms and infrastructure. The manager will lead a team of TechOps analysts, partner with internal stakeholders, and ensure systems reliability, operational efficiency, and alignment with compliance and risk management requirements.

In This Role, You Will

• Manage a Systems Operations team of analysts responsible for monitoring installed systems and infrastructure
• Engage with stakeholders and internal partners across the Systems Operations functional area
• Identify and recommend opportunities to increase system efficiency and reduce manual intervention
• Make decisions and resolve issues related to operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, ensuring alignment with compliance and risk management requirements
• Collaborate and consult with analysts, Information Technology partners, and external vendors
• Manage and support mid‑ to highly experienced analysts
• Allocate people and financial resources for Systems Operations
• Mentor and guide the development of direct reports and support hiring activities

Required Qualifications

• 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 2+ years of leadership experience

Desired Qualifications

• Experience supporting large‑scale enterprise or infrastructure platforms across multiple technologies or environments
• Strong understanding of systems monitoring, operational tooling, and incident management, including on‑call support and escalation models
• Experience driving automation and operational efficiency initiatives to reduce manual effort and improve system reliability
• Experience working in a regulated or risk‑managed environment, with awareness of compliance and control requirements
• Strong collaboration and communication skills, with the ability to partner effectively across technology and business teams

Job Expectations

• This position offers a hybrid work schedule
• Visa sponsorship is not available for this position

Posting End Date: 

29 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

For more details click Job Post.