Operations Engineer I
At a glance
AI generatedTL;DR
As an Operations Engineer at Warner Bros. Global Command Center (GCC), you will join a collaborative team responsible for managing incidents ranging from low-priority issues to critical on-air emergencies across production, broadcast engineering, and editing operations globally. Your daily tasks include receiving and triaging incoming calls and tickets, resolving or escalating issues using remote control software and knowledgebase research, and coordinating communications through enterprise notification systems. You will support WBD production teams, engineering groups, and on-air talent 24/7, ensuring minimal disruption to content delivery. Additionally, you may participate in larger projects involving equipment installation and testing across various facilities. Ideal candidates have experience in digital audio/video environments, IP production, and service management processes, along with strong communication skills and a passion for technology.
Skills
What you'll do
- Perform first-call triage and resolution for incidents ranging from low priority to On-Air emergencies.
- Monitor services and equipment across various systems and technologies in real-time.
- Escalate and coordinate communication around major incidents impacting the organization.
- Log all incidents and service requests using an industry-standard IT Service Management tool.
- Provide remote control software solutions or on-site support for incident resolution.
- Participate in larger projects by assisting with cabling, equipment installation, and testing.
What we're looking for
- 2+ years of IT operations or broadcast engineering experience
- Proficiency in digital audio/video environments and IP production systems
- Strong incident management and service reporting skills
- Excellent verbal and written communication abilities for technical and business contexts
- Experience with Windows, MAC OS X, and Linux operating systems
- Ability to work independently and collaboratively in a 24/7 shift environment
Employer
About Warner Bros. Discovery
Warner Bros. Discovery is a global media and entertainment company operating a broad portfolio of iconic content and brands including Warner Bros. film studio, HBO, CNN, Discovery Channel, and Max streaming service. Industry: Media & Entertainment
Warner Bros. Discovery currently has 50 open roles on FindRole.
Listed pay typically runs $133,140–$247,260 across 33 roles with salary data.
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