This role pays more than
64%
of similar roles. Most pay
$152,150–$207,350
— the shaded band above.
At the midpoint, this role pays about
$177k
versus about
$180k
for comparable roles.
Based on 239 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
1633 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 1454 roles with salary data.
The Senior Azure Customer Engineer (ACE) Manager position at Microsoft’s EngOps team is a leadership role responsible for end-to-end engineering support delivery to strategic Azure customers, with direct people management of a team of ACEs. This role involves 50% customer engagement on complex issues and 50% managing and coaching the team, requiring strong operational, technical, and leadership skills. The manager will hire, develop, and mentor Azure Customer Engineers, ensuring they deliver world-class support to S500 customers while fostering a culture of innovation and continuous improvement. Key responsibilities include driving customer satisfaction, enhancing support tooling through automation, and collaborating closely with engineering teams to address platform gaps. Preferred qualifications include a degree in Engineering or Computer Science, extensive experience in cloud computing, particularly Azure, and expertise in modern engineering practices like Agile and AI. This role is pivotal in reinventing customer support for Microsoft’s top Azure clients, emphasizing technical excellence and customer obsession at scale.