| Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$85,400–$168,100 / yr
Posted
42 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $127k
$67k most similar roles pay here $253k

This role pays less than 94% of similar roles. Most pay $155,000–$207,350 — the shaded band above. At the midpoint, this role pays about $127k versus about $181k for comparable roles.

Based on 238 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1103 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 985 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · | Microsoft Careers

As a Software Engineer in the Customer Experience AI (CxAI) group within Dynamics 365, you will design and build full-stack AI-powered features that integrate CRM data into Microsoft 365 Copilot experiences. Your daily tasks include developing AI/ML models for customer interactions, integrating large language models and advanced analytics into workflows, and ensuring high reliability and scalability of these solutions. You will work closely with cross-functional teams to deliver innovative customer-centric features while adhering to responsible AI practices. The role requires expertise in languages such as C#, Java, JavaScript, or Python, proficiency in cloud infrastructure like Azure, REST/gRPC APIs, and front-end skills in React or Angular. This position is ideal for someone with a background in conversational AI platforms, NLP, and speech technologies, aiming to solve complex business problems at scale within the enterprise CRM domain.

What you'll do

  • Designs and deploys AI/ML models for customer interaction scenarios like chatbots and sentiment analysis.
  • Integrates LLMs, RAG, and advanced analytics into customer service workflows to enhance efficiency.
  • Ensures high reliability and scalability of AI systems while adhering to responsible AI practices.
  • Monitors and improves the performance of AI models and their impact on customer outcomes.
  • Troubleshoots live site issues and optimizes AI-driven workflows for better user experience.
  • Collaborates with Program Managers and cross-functional teams to deliver innovative, customer-centric features.

What we're looking for

  • Experience in designing and deploying AI/ML models for customer interaction scenarios.
  • Proficiency in coding with languages such as C#, Java, JavaScript, or Python.
  • At least 1 year of professional software engineering experience building production services.
  • Knowledge of conversational AI platforms, NLP, and speech technologies.
  • Understanding of LLMs, RAG architectures, and responsible AI principles.
  • Strong computer science fundamentals including data structures, algorithms, and test automation.

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