| Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$139,900–$274,800 / yr
Posted
62 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $181k
This role $207k
$101k most similar roles pay here $293k

This role pays more than 76% of similar roles. Most pay $155,000–$207,350 — the shaded band above. At the midpoint, this role pays about $207k versus about $181k for comparable roles.

Based on 238 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1103 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 985 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · | Microsoft Careers

As a Senior Platform Engineer leading a new team focused on AI-augmented operations within an enterprise setting, you will build and manage a group of 5-6 platform engineers and support specialists to oversee third-party SaaS platforms end-to-end. Your daily responsibilities include driving operational excellence through intelligent automation, establishing Tier 2 support for all enterprise platforms like ServiceNow and Power Platform, and defining the team's operating model while navigating complex vendor relationships. You must have a background in enterprise SaaS operations, experience leading technical teams, and expertise in AI/automation to transform how these platforms scale to over 100k users. Preferred skills include familiarity with C#, JavaScript, ServiceNow development, Azure, and identity provider architecture, making this role ideal for someone comfortable with ambiguity and eager to pioneer innovative solutions at a large scale.

What you'll do

  • Build and develop a team of platform engineers and support specialists to manage third-party SaaS platforms.
  • Own end-to-end outcomes for managed platforms, including availability, security, and user experience.
  • Establish cross-platform Tier 2 operations with clear escalation paths and SLAs for all enterprise platforms.
  • Drive AI-enabled transformation by building and measuring the impact of agentic workflows across team operations.
  • Navigate vendor relationships to manage escalations, negotiate services, and ensure capabilities meet scaling needs.

What we're looking for

  • 3+ years leading technical teams in operations, platform engineering, or SaaS support.
  • Deep experience in enterprise SaaS operations including security audits and incident management.
  • Ability to think platform-agnostically and identify common patterns across different tools.
  • Proven track record of building and measuring operational excellence processes.
  • Fluency in AI/automation to coach teams on agentic workflows and automation.
  • Experience managing external vendor relationships and ensuring accountability at scale.
  • Empowering leadership style that fosters trust and builds repeatable processes.

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