At a glance
AI generatedTL;DR
The Manager of Field Service role at Lam in Hillsboro, Oregon involves supervising approximately ten Field Service Engineers and ensuring the professional representation of service to customers. This senior-level position requires managing all site Metal service operations and issues while maintaining communication with account management and regional product support teams. Key responsibilities include defining training plans for team members, conducting regular one-on-one meetings to discuss progress and address needs, and serving as the primary point of contact for customer escalations. Candidates should have experience in Lam equipment and possess strong engineering, electronics, materials science, data analysis, and customer service skills. This role demands expertise in compliance, communication, collaboration, and RF systems, making it ideal for those with a background in engineering roles such as Engineer II or Senior Engineer positions.
Skills
What you'll do
- Manage a team of approximately 10 Field Service Engineers.
- Define and coordinate training plans for each individual engineer.
- Serve as the main point of contact for customer escalation responses.
- Maintain regular communication with account management and regional support teams.
- Supervise all site Metal service operations and address related issues professionally.
What we're looking for
- Manage a team of approximately 10 Field Service Engineers.
- Define and coordinate training plans for individual team members.
- Serve as the main point of contact for customer escalation response.
- Maintain communication with account management and product support teams.
- Experience in supervising service operations and equipment issues preferred.
Employer
About Lam Research
Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.
Lam Research currently has 238 open roles on FindRole.
Listed pay typically runs $114,000–$231,000 across 116 roles with salary data.
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