Manager, Operations - Fraud Prevention And Investigations

Walmart

Quick summary

Work type
On-site
Location
Bentonville, AR
Salary
$70,000–$130,000 / yr
Posted
10 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k
This role $100k
$54k most similar roles pay here $223k

This role pays less than 98% of similar roles. Most pay $144,590–$206,400 — the shaded band above. At the midpoint, this role pays about $100k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 188 open roles on FindRole.

Listed pay typically runs $110,000–$220,000 across 182 roles with salary data.

Most-posted roles

View all roles at Walmart

At a glance

TL;DR · Manager, Operations - Fraud Prevention And Investigations

As a Senior Operations Manager on the Trust & Safety Digital Identity team, you will lead critical initiatives to protect customers and drivers by enhancing identity verification and fraud prevention. Your day-to-day responsibilities include supporting daily operations of identity verification platforms, monitoring performance metrics, coordinating with engineering teams for platform reliability, and managing vendor relationships to ensure compliance and operational excellence. You will also drive process improvements, automate workflows, and collaborate across Product, Engineering, Compliance, and Legal teams to maintain regulatory adherence and foster safe growth. The role requires a strong background in Technology Operations, Program Management, or Digital Identity, with experience in marketplace environments and familiarity with identity verification vendors and biometric technologies. This high-impact position offers the opportunity to shape digital identity solutions at scale using emerging technologies.

What you'll do

  • Monitors operational performance and success rates of identity verification platforms.
  • Tracks vendor SLAs, KPIs, and operational metrics for IDV and fraud prevention vendors.
  • Identifies opportunities to improve onboarding efficiency and optimize identity workflows.
  • Develops reporting and dashboards to track operational performance and fraud trends.
  • Partners with cross-functional teams to support roadmap execution and stakeholder communication.

What we're looking for

  • 5+ years of experience in Technology Operations, Program Management, Vendor Management, Fraud Operations, or Digital Identity.
  • 2+ years of leadership or team coordination experience.
  • Experience supporting operational platforms, incident management, and vendor coordination activities.
  • Strong analytical, organizational, and communication skills.
  • Bachelor’s degree in Business, Technology, Cybersecurity, or related field.
  • Familiarity with identity verification vendors and biometric technologies (preferred).
  • Knowledge of compliance, privacy, or fraud prevention standards related to identity verification (preferred).

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