Manager - Omnichannel Customer Strategy

Intuit

Actively hiring
San Diego, California, US Posted 38 days ago $191,000$258,500 / year

At a glance

AI generated

TL;DR

Intuit's Assisted Commercialization team seeks a Manager of Omnichannel Business Strategy to drive the next generation of its omnichannel go-to-market approach. This hands-on leadership role involves translating high-level strategy into detailed business plans and execution frameworks, focusing on building a referral-driven growth engine through systems and processes that enhance customer interactions across all channels. Day-to-day responsibilities include leading omnichannel initiatives, managing in-store and Expert Center programming, and synthesizing market insights to refine strategies. The ideal candidate has 7+ years of experience in business strategy or related fields, with strong analytical skills and a proven track record in cross-functional collaboration. Familiarity with financial services, tax preparation, SaaS, or technology industries is preferred, as well as experience with AI-powered customer experiences.

Skills

Excel PowerPoint SQL Tableau Salesforce Jira Google Analytics HubSpot Adobe Experience Cloud Python Kanban Scrum OKRs Lean Startup MVP Customer Journey Mapping Net Promoter Score A/B Testing User Experience Design

What you'll do

  • Translate omnichannel strategic priorities into detailed business plans with clear milestones and success metrics.
  • Design and optimize a referral-in-mind framework to embed referral capture at every customer interaction stage.
  • Lead the planning and execution of seasonal campaigns, new store launches, and cross-channel promotions.
  • Own the growth strategy for in-store and Expert Center locations, developing programs that drive foot traffic and repeat visits.
  • Synthesize customer feedback and market trends to inform strategic decisions and refine omnichannel strategies.
  • Prepare clear updates for leadership, translating execution status into strategic narratives and recommendations.

What we're looking for

  • At least 7 years of experience in business strategy or go-to-market execution roles.
  • Minimum 2 years of people management or direct team leadership experience.
  • Proven ability to translate strategic vision into operational plans with measurable outcomes.
  • Strong analytical skills for building business cases and defining KPIs using data.
  • Excellent cross-functional collaboration and stakeholder alignment skills.
  • Experience designing referral, demand generation, or customer acquisition programs.
  • Bachelor's degree in a relevant field such as Business, Marketing, Economics.

Market check

Salary context

This $191,000–$258,500 range sits above 80% of similar postings on FindRole.

Peer median band

$155,550$215,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$155,482$221,750

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 142 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 131 roles with salary data.

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