IT Telecommunications Engineer IV

Modivcare

Actively hiring Verified listing
Edison, NJ · Oklahoma City, OK · Phoenix, AZ · Greenville, SC · Ridgeland, MS Posted 10 days ago $97,200–$133,700 / year
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At a glance

AI generated

TL;DR

Modivcare seeks an IT Telecommunications Engineer IV to join their team, responsible for designing and supporting advanced contact center solutions using Genesys Cloud technologies. This role involves configuring routing, queues, agent profiles, permissions, and reporting while providing support for the organization’s CCaaS platform. The ideal candidate will have extensive experience with Genesys Cloud Architect, APIs, Data Actions, CI/CD pipelines, REST APIs, JSON, OAuth, and microservices architectures. They will also design and maintain contact center infrastructure, collaborate on projects between telecom carriers and IT teams, and develop disaster recovery plans. This position requires a Bachelor's Degree or equivalent experience, seven years of telecommunications expertise, and three years in Genesys Cloud Architect. The role demands strong analytical skills, the ability to work under pressure, and proficiency with Microsoft Office tools.

Skills

Genesys Cloud CI/CD Git REST APIs JSON OAuth microservices IVR IVA Twilio Google Cloud disaster recovery business continuity network infrastructure server maintenance quality assurance call recordings performance metrics MS Excel MS Word

What you'll do

  • Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.
  • Provide support for the organization's CCaaS (Genesys Cloud CX) platform.
  • Design and maintain contact center infrastructure including IVR/IVA omni-channel flows.
  • Develop disaster recovery and business continuity plans for telecom and contact center systems.
  • Continuously monitor and optimize performance of telecom and contact center systems.
  • Implement quality assurance processes for telecom services and contact center interactions.

What we're looking for

  • Extensive knowledge of telecommunications technology systems and processes.
  • Minimum 3 years proven experience in Genesys Cloud Architect for high volume contact centers.
  • Expertise with CI/CD pipelines, version control (Git), REST APIs, JSON, OAuth, microservices.
  • Ability to design, manage, and optimize advanced contact center solutions using Genesys Cloud CX.
  • Strong analytical, organizational, and communication skills; works well in team and individually.

Market check

Salary context

This $97,200–$133,700 range sits above 14% of similar postings on FindRole.

Peer median band

$113,450–$184,250

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$129,575–$173,925

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Modivcare

Modivcare is a healthcare services company providing non-emergency medical transportation (NEMT), personal care services, and remote patient monitoring to Medicaid and other government-sponsored beneficiaries. Industry: Healthcare Services & Transportation

Modivcare currently has 3 open roles on FindRole.

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View all roles at Modivcare

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