Infrastructure Solution Engineer
At a glance
AI generatedTL;DR
The Infrastructure Solutions Engineer for NOC Operations is a senior-level position within the Standard Incident service team at Allstate, focusing on monitoring, troubleshooting, and resolving infrastructure incidents across various platforms including Linux (Red Hat), Backup (Rubrik), Windows, Nutanix, Azure, and AWS. This role involves providing technical leadership by mentoring junior analysts, contributing to automation solutions, and maintaining strong Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) metrics. Key responsibilities include proactive monitoring of alerts, immediate incident response during critical outages, and continuous improvement through analysis of incident patterns for automation opportunities. The ideal candidate has 5+ years of experience in technical operations with solid scripting skills in Bash, Python, or PowerShell, proficiency in monitoring tools like Datadog and Azure Data Explorer, and a strong understanding of ITSM/event management platforms such as ServiceNow.
Skills
What you'll do
- Provide technical escalation support for incidents across Linux, backup, and storage platforms.
- Monitor and respond to system alerts proactively, maintaining low MTTA and MTTR metrics.
- Mentor junior analysts by offering technical guidance and promoting knowledge development.
- Execute incident remediation following documented procedures with sound judgment.
- Participate in post-incident reviews and contribute to root cause analysis.
What we're looking for
- 5+ years of technical operations or system administration experience
- Proficiency in Linux (Red Hat), Backup (Rubrik), Cloud platforms, and Windows
- Strong incident management processes understanding and event management framework knowledge
- Excellent troubleshooting skills for complex technical issues
- Experience with ServiceNow reporting or similar ITSM/event management platforms
- Scripting skills in Bash, Python, PowerShell for automation contributions
Employer
About Allstate
The Allstate Corporation is one of the largest publicly held personal lines insurers in the US, widely recognized for its "You're In Good Hands With Allstate®" slogan.
Allstate currently has 29 open roles on FindRole.
Listed pay typically runs $100,000–$170,500 across 29 roles with salary data.
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