Help Desk Specialist

General Dynamics

Quick summary

Work type
On-site
Location
Miamisburg, OH
Posted
3 days ago
Nearby
61 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $172k
$140k most similar roles pay here $200k

This listing doesn't post a salary. Most similar roles pay $150,000–$193,000.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

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At a glance

TL;DR · Help Desk Specialist

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Join GDIT as a Help Desk Specialist supporting the F-35 Lightning II Program in Miamisburg, OH. This role involves providing first-tier technical assistance for software, hardware, and printing issues via phone, email, or in-person interactions, collaborating with system administrators and network technicians to resolve complex problems, and documenting all incidents for tracking and resolution. You will need an active Secret clearance and experience with BMC Remedy Ticketing System, along with certifications like CompTIA Security+ CE and Microsoft Azure Fundamentals. Ideal candidates have a background in IT support, including managing technical teams and developing service level agreements, and should be adept at using M365 Office Suite and MS Teams. This position offers the chance to work on cutting-edge technology for government projects, ensuring mission-critical systems are reliable and secure.

Skills

BMC_Remedy MS_Teams M365 Windows_OS AZ_900 Security CompTIA_Security+_CE Help_Desk_Mgmt_Systems CI/CD ITIL Linux SQL Active_Directory VMware Cisco_Networking Kubernetes Docker AWS Azure

What you'll do

  • Provides first-tier technical assistance for software, hardware, and printing issues.
  • Diagnoses and resolves computer problems through user discussions and troubleshooting.
  • Documents and tracks technical problems to ensure timely resolution.
  • Interacts with various IT teams to restore service or identify core issues.
  • Recommends system modifications to reduce end-user problems and improve efficiency.

What we're looking for

  • Active Secret clearance required
  • 5+ years of help desk Tier 1, 2, and/or 3 operations experience
  • Experience with BMC Remedy Ticketing System and IT Help Desk support
  • CompTIA Security+ CE certification
  • BS/BA in Computer Science or related field; additional work experience may substitute education
  • US Citizenship required

Related searches

More F-35 Help Desk Specialist jobs F-35 Help Desk Specialist jobs in Miamisburg All jobs at General Dynamics

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