This role pays less than
75%
of similar roles. Most pay
$149,500–$225,994
— the shaded band above.
At the midpoint, this role pays about
$150k
versus about
$188k
for comparable roles.
Based on 240 similar postings.
Employer
About MongoDB
MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.
MongoDB currently has
287 open roles
on FindRole.
Listed pay typically runs
$126,500–$209,000
across 104 roles with salary data.
The Escalation Manager role at MongoDB is a senior position within the Technical Services team, focusing on resolving critical technical issues and incidents. This individual will work closely with internal teams like Engineering and Sales, as well as external customers, to drive issue resolution efficiently. Key responsibilities include managing high-impact escalations, coordinating cross-functional teams, conducting root cause analysis, and delivering actionable reporting for post-mortem reviews. The ideal candidate has a strong technical background in support or DevOps environments, with experience in incident response and crisis management. They should be proficient in Linux, cloud platforms (AWS, GCP, Azure), and database technologies, and possess excellent communication skills to engage executives and diverse audiences effectively. This role is part of the FedRAMP program, requiring US citizenship and adherence to specific working hours, including third shift from 11 PM to 8 AM ET.