Senior Escalations Engineer

Motorola Solutions

Remote

Quick summary

Work type: Remote
Location: Remote
Salary: $105,000–$123,000 / yr
Posted: 46 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $169k

This role $114k

$94k most similar roles pay here $209k

This role pays less than 98% of similar roles. Most pay $142,400–$195,437 — the shaded band above. At the midpoint, this role pays about $114k versus about $169k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 112 open roles on FindRole.

Listed pay typically runs $110,250–$145,200 across 100 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Senior Escalations Engineer

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As an Escalations Engineer at Motorola Solutions' Video Security & Access Control Division, you will join the Avigilon Alta Video team to tackle complex support issues for advanced cloud video security solutions. Your role involves becoming an expert on both our products and industry standards like ONVIF, while working closely with development, test, sales, and documentation teams to resolve customer issues efficiently. You’ll use deep inspection tools such as network packet traces to diagnose problems, engage in full-stack troubleshooting including network, hardware, and software components, and contribute to process improvement initiatives. Ideal candidates have a strong background in computer science or related fields, with experience in Linux, APIs, Python, and networking fundamentals. This role demands excellent technical skills, attention to detail, and the ability to communicate effectively under pressure.

Skills

Linux Python APIs ONVIF HTTP HTTPS TLS VLANs TCP/IP DNS NAT DHCP firewalls video surveillance solutions networking fundamentals full stack troubleshooting

What you'll do

Become an expert on all company products, related industry products, and their integration.
Manage escalated support issues to resolution within established service level agreements (SLAs).
Reproduce customer issues in the lab using deep inspection tools for troubleshooting.
Engage with development teams to demonstrate problem reproduction methods and validate fixes.
Provide detailed technical advice to sales and support teams on product functionality.

What we're looking for

4+ years of engineering or technical support experience
Expertise in full stack troubleshooting including network, hardware, and software
Strong attention to detail and ability to reverse engineer complex problems
Excellent verbal and written communication skills for customer interaction
Experience with Linux, APIs, Python, or other coding languages
Understanding of networking fundamentals and protocols (HTTP/HTTPS, TLS, VLANs, TCP/IP)
Ability to collaborate with engineering teams and write technical documentation