Customer Engineering Lead - Firmware / BIOS / UEFI

Qualcomm

Actively hiring
Santa Clara, CA Posted 115 days ago $172,400–$258,600 / year
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At a glance

AI generated

TL;DR

The Sr Staff ARM Server Firmware Management Customer Engineer at Qualcomm Technologies is a senior technical role responsible for driving the success of ARM-based hyperscale server platforms across various industry partners. This position requires deep expertise in platform firmware and server architecture to solve complex system-level issues, influence product direction, and accelerate technology adoption. Day-to-day responsibilities include leading multi-team debug efforts, mentoring customer engineering teams, and serving as the final escalation point for critical deliverables. The ideal candidate will have extensive experience with UEFI/BIOS, BMC manageability (Redfish/IPMI), ARM Trusted Firmware, and silicon initialization, along with proficiency in C/C++, Python, and debugging techniques. This role operates at a large scale within Qualcomm’s datacenter roadmap, requiring leadership across firmware, bootloader, system software development, and platform security.

Skills

UEFI EDK2 ARM Trusted Firmware C++ Python Java Redfish PLDM MCTP OpenBMC IPMI PCIe CXL DDR ACPI SMBIOS JTAG Trace32 CPER AER DPC TPM SEL SDR FRU KCS vUART SOL Redfish UpdateService PLDM Firmware Update MCTP Transports SystemReady SR SBSA/SBBR Secure Boot TPM Event Logs Capsule Updates RAS Policy Tuning ECC Policies Patrol Scrubbing Memory Poison Handling Graceful Degradation

What you'll do

  • Lead deep dive forensics for complex firmware issues and system failures.
  • Coordinate cross-functional war rooms to resolve critical platform issues rapidly.
  • Serve as the primary technical liaison for customer engagements on server platforms.
  • Mentor internal teams and scale global customer engineering capabilities.
  • Shape diagnostics and observability stack for early boot logging and error handling.
  • Drive continuous improvement in fault detection, manageability protocol interoperability.

What we're looking for

  • Bachelor's degree or higher in Engineering, Computer Science, or related field with 6+ years of software development experience.
  • Extensive experience (3+ years) with programming languages such as C, C++, Java, Python.
  • Proven ability to debug complex system-level issues and perform deep forensic analysis.
  • Strong leadership skills in customer engagement, code reviews, and strategic enablement for UEFI/BIOS and BMC integration.
  • Expert understanding of ARM server firmware technologies including UEFI/EDK2, TF-A, and BMC ecosystems like OpenBMC and Redfish.
  • Demonstrated experience leading cross-functional teams to resolve mission-critical issues in a high-pressure environment.

Market check

Salary context

This $172,400–$258,600 range sits above 63% of similar postings on FindRole.

Peer median band

$152,400–$241,200

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$154,025–$232,375

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Qualcomm

Qualcomm is a leading American semiconductor and telecommunications company based in San Diego, CA.

Qualcomm currently has 595 open roles on FindRole.

Listed pay typically runs $148,300–$222,500 across 540 roles with salary data.

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