Critical Environment Technician Manager | Microsoft Careers

What you'll do

• Manage and lead a team of customer service representatives.
• Develop and implement training programs for staff improvement.
• Monitor performance metrics to ensure high-quality customer interactions.
• Handle escalated issues from customers requiring immediate attention.
• Create reports on team performance and customer feedback analysis.

What we're looking for

• Must have ability to work flexible shifts including evenings, nights, weekends, and holidays.
• Requires bachelor’s degree or equivalent experience in relevant field.
• Strong communication skills for effective team management.
• Experience in managing people and leading teams is essential.
• Ability to handle high-pressure situations and maintain composure.