Quick summary
- Work type
- Hybrid
- Location
- —
- Posted
- 58 days ago
Market check
Salary context
How this pay compares to similar roles
This listing doesn't post a salary. Most similar roles pay $162,000–$234,150.
Based on 240 similar postings.
Employer
About Lam Research
Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.
Lam Research currently has 376 open roles on FindRole.
Listed pay typically runs $105,000–$231,000 across 184 roles with salary data.
Most-posted roles
- Careers 128
- Process Engineer 3 15
- Process Engineer 4 11
- Field Process Engineer 4 8
- Technical Program Manager 5 8
At a glance
TL;DR · Careers
As a Regional Product Support Engineer at Lam, you will serve as the technical backbone for field engineers, technicians, and product support personnel in your region, diagnosing complex issues and providing expert guidance to resolve equipment malfunctions. Your daily responsibilities include collaborating with account teams to analyze problems, driving corrective actions, and using Equipment Intelligence tools to prevent future issues. You will also manage projects, lead customer escalation meetings, and contribute to the global technical community through knowledge sharing and training sessions for field engineers. This role requires expertise in diagnosing electro-mechanical equipment, software, and networked systems, as well as proficiency with relevant diagnostic tools and a strong understanding of customer needs to support sales and revenue goals.
Skills
What you'll do
- Act as a subject matter expert to resolve complex technical issues and provide guidance on escalations.
- Support field engineers in diagnosing, troubleshooting, repairing, and debugging equipment and systems.
- Identify performance improvement opportunities through data evaluation and hands-on work.
- Drive corrective actions at customer sites to prevent issue recurrence and ensure resolution of escalations.
- Serve as a liaison between customers, product groups, and field service teams.
What we're looking for
- Extensive experience in diagnosing and troubleshooting complex electro-mechanical equipment and software.
- Strong background in providing technical guidance and solutions to field engineers and product teams.
- Proven ability to manage customer escalations, communicate with engineering teams, and prevent issue recurrence.
- Experience in collaborating across multiple departments and serving as a liaison between customers and internal teams.
- Knowledge of using Equipment Intelligence tools for developing diagnostic matrices and supporting machine availability initiatives.
- Capability to deliver training sessions and mentor field engineers within the technical community.
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Lam Research