Careers - Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block

Actively hiring
New York, NY Posted 9 days ago $207,900–$285,900 / year
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At a glance

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TL;DR

Join Block's global Technical Account Management (TAM) team as a lead supporting Cash App Pay, Afterpay, and Clearpay merchants, where you will drive merchant growth and retention by fostering cross-functional partnerships with Sales, Product, Engineering, and more. Your day-to-day involves setting the vision for the TAM function, defining success metrics, coaching a distributed team across US, UK, and Australia, and serving as an escalation point for critical issues. You'll need significant experience in technical account management or related fields, technical fluency in payments infrastructure, and expertise in scaling post-sales functions to drive commercial outcomes. This role demands strong leadership skills, cross-functional collaboration, and the ability to navigate global markets with diverse regulations and merchant needs.

Skills

Python JavaScript APIs Kubernetes Terraform AWS CI/CD PostgreSQL Docker Prometheus Grafana AI Automation

What you'll do

  • Define and execute the global TAM strategy to align with commercial objectives.
  • Lead a distributed team of Technical Account Managers across multiple regions.
  • Establish KPIs and performance measurement frameworks for technical account management.
  • Serve as escalation point for critical merchant issues and strategic accounts.
  • Partner with Product and Engineering to influence the product roadmap based on merchant needs.
  • Build strong cross-functional partnerships with Sales, Solutions Engineering, and other teams.
  • Own tooling and systems strategy to improve team efficiency and merchant outcomes.

What we're looking for

  • Significant experience in technical account management or related roles within payments, fintech, e-commerce, or SaaS.
  • Proven track record of leading and scaling global technical post-sales functions to drive commercial outcomes.
  • Technical expertise across payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Experience defining team strategy, setting KPIs, and measuring performance in complex environments.
  • Strong ability to build cross-functional partnerships with GTM, Product, and Engineering leadership teams.
  • Direct experience managing through organizational change and creating clarity in ambiguous environments.

Employer

About Block

Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments

Block currently has 47 open roles on FindRole.

Listed pay typically runs $180,000–$270,000 across 46 roles with salary data.

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