Careers - Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block

Actively hiring Verified listing
Bay Area, CA Posted 10 days ago $171,800–$236,200 / year
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At a glance

AI generated

TL;DR

As a Lead Technical Account Manager for Cash App Pay, Afterpay, and Clearpay merchants, you will lead a distributed team across the US, UK, and Australia, serving as a trusted technical partner to large-scale merchants. Your role involves setting global TAM strategy, aligning with commercial objectives, and fostering proactive merchant enablement through clear goals and KPIs. You’ll build cross-functional partnerships, manage critical issues, and influence product roadmaps while ensuring seamless post-sales growth opportunities. This hands-on leadership position requires significant experience in technical account management within payments or fintech, along with a track record of building scalable post-sales functions that drive commercial outcomes. Technical fluency across payment infrastructure and e-commerce platforms is essential, as well as the ability to navigate global markets and manage organizational change effectively.

Skills

TechnicalAccountManagement SolutionsEngineering CustomerSuccess ProgramManagement APIs eCommercePlatforms KPIs CrossFunctionalPartnerships IncidentManagement AI Automation PaymentProcessing BNPL

What you'll do

  • Define and execute the global TAM strategy to align with commercial objectives.
  • Lead a distributed team of Technical Account Managers across multiple regions.
  • Establish clear goals, KPIs, and performance measurement frameworks for success.
  • Serve as escalation point for critical merchant issues and strategic accounts.
  • Partner with Product and Engineering to influence the product roadmap based on merchant needs.

What we're looking for

  • Significant experience in technical account management or related roles within payments, fintech, e-commerce, or SaaS.
  • Proven leadership in managing distributed teams and scaling post-sales functions to drive commercial outcomes.
  • Technical expertise across payment systems, APIs, integrations, and e-commerce platforms.
  • Ability to define team strategy, set KPIs, and measure performance in complex environments.
  • Strong cross-functional partnership skills with GTM, Product, Engineering, and Sales leadership.
  • Experience navigating global markets and managing organizational change across multiple regions.

Market check

Salary context

This $171,800–$236,200 range sits above 51% of similar postings on FindRole.

Peer median band

$169,000–$230,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$168,675–$240,000

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Block

Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments

Block currently has 43 open roles on FindRole.

Listed pay typically runs $180,000–$270,000 across 42 roles with salary data.

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