Business Strategy Analyst Lead - Member Value Employee Feedback Loops

USAA

Closes tomorrow Hybrid

Quick summary

Work type
Hybrid
Location
San Antonio, TXPlano, TXPhoenix, AZColorado Springs, COCharlotte, NCTampa, FL
Salary
$127,310–$243,340 / yr
Posted
3 days ago
Closes
Jun 19, 2026 (soon)

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $166k
This role $185k
$113k most similar roles pay here $257k

This role pays more than 68% of similar roles. Most pay $133,150–$198,200 — the shaded band above. At the midpoint, this role pays about $185k versus about $166k for comparable roles.

Based on 239 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 18 open roles on FindRole.

Listed pay typically runs $127,310–$243,340 across 11 roles with salary data.

Most-posted roles

View all roles at USAA

At a glance

TL;DR · Business Strategy Analyst Lead - Member Value Employee Feedback Loops

As a Senior Strategy Analyst on the Employee Feedback Loop team, you will lead discussions with key stakeholders to transform employee feedback into actionable insights that drive accountability and reduce friction. Your daily tasks include developing analytical frameworks, refining hypotheses, and collaborating with leadership teams to uncover strategic insights related to Profit & Loss performance. You will apply expert analytical rigor to define outcome measures and influence business decisions using tools like Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, and Adobe Analytics. Additionally, you should have experience in AI/GenAI applications for qualitative data analysis, call transcript mining, scalable program development, Salesforce reporting, and process improvement. This role requires a Bachelor's degree or equivalent experience and 8 years of relevant work history in data analytics or strategy consulting.

What you'll do

  • Leads discussions with key stakeholders to drive business decisions based on analytical insights.
  • Oversees identification of key business assumptions and hypotheses, refining them continuously.
  • Develops analytical frameworks to answer complex business questions in the portfolio.
  • Evaluates Profit & Loss performance using strategic insights from various departments.
  • Applies expert analysis to define outcome measures and improve decision-making agility.
  • Influences strategic agreements with stakeholders through subject matter expertise.
  • Provides guidance and training to team members as a lead.

What we're looking for

  • 8 years of data analytics or strategy consulting experience
  • Experience developing strategic plans using qualitative/quantitative analysis
  • Strong analytical skills with hypotheses-driven problem solving
  • Extensive experience leading complex data analysis using tools like Excel, Tableau, Python, SQL
  • Proven ability to analyze call transcripts using AI and NLP techniques
  • Advanced proficiency in business analytics for interpreting complex datasets
  • Track record of identifying process improvement opportunities and developing innovative solutions

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