Business Manager - XP Analytics, CX and Navigation

Capital One Financial

Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NYRiverwoods, IL
Salary
$149,800–$171,000 / yr
Posted
3 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $179k
This role $160k
$134k most similar roles pay here $217k

This role pays less than 64% of similar roles. Most pay $149,486–$208,811 — the shaded band above. At the midpoint, this role pays about $160k versus about $179k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 814 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 809 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Business Manager - XP Analytics, CX and Navigation

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As a Business Manager within the Experience Platforms Analytics (XPA) team at Capital One, you will lead analytical efforts to optimize customer relationships by enhancing digital navigation and information architecture. Your daily responsibilities include driving the EASE Navigation analytics agenda, collaborating with product partners to define and measure navigability goals, and conducting A/B experiments to test feature effectiveness while mitigating credit risk. You will also monitor key metrics to quantify success and serve as an analytical subject matter expert for Product and Line of Business teams. This role requires expertise in data analysis, digital strategy, and user experience optimization, with a focus on leveraging analytics to improve customer engagement and satisfaction within the financial services industry.

Skills

Python SQL Tableau PowerBI A/B Testing Google Analytics UX Design Principles Data Visualization Customer Journey Mapping Digital Analytics KPI Development Experimentation Frameworks Agile Methodology JIRA Trello

What you'll do

  • Drive the creation of EASE Navigation analytics agenda and define data requirements.
  • Co-develop destination vision for EASE Navigability with product partners.
  • Lead A/B experimentation to test feature effectiveness and interpret results.
  • Own digital customer analytics, developing insights on key navigation metrics.
  • Advocate for intuitive user experiences by leveraging data to remove friction.

What we're looking for

  • Drive the creation and implementation of EASE Navigation analytics agenda.
  • Develop and measure destination vision for digital navigability with product partners.
  • Lead A/B experimentation to test feature effectiveness and interpret results.
  • Own monitoring and analysis of key customer navigation metrics for insights.
  • Advocate for intuitive user experiences by leveraging data to remove friction.

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