Business Analytics Advisor, C&CE Workforce Management - Evernorth - Remote
At a glance
AI generatedTL;DR
The Business Analyst Advisor role within the Workforce Management team at C&CE focuses on delivering high-quality analytics, reporting, and insights to support operational decision-making across multiple lines of business. This hands-on position involves translating complex business requirements into actionable datasets, developing metrics, and creating detailed reports using tools like SQL, Python, PySpark, Tableau, and Power BI. The role requires expertise in data extraction, metric development, and analytical rigor, with a focus on ensuring data accuracy and reliability through validation and quality checks. Additionally, the Business Analyst Advisor collaborates closely with cross-functional teams to provide clear communication of insights and supports ongoing operational performance management through KPI tracking and recurring analytics deliverables. Ideal candidates have experience in workforce management for customer service or client service analytics and familiarity with large-scale data platforms like Teradata or Oracle.
Skills
What you'll do
- Extract and analyze operational data to identify trends and performance drivers.
- Design and maintain reports and dashboards using business intelligence tools.
- Ensure data accuracy through validation, reconciliation, and quality checks.
- Develop repeatable queries and scripts to automate recurring analyses.
- Communicate insights effectively to support operational decision-making.
What we're looking for
- Bachelor’s degree in analytics, statistics, mathematics, economics, computer science, or a related field.
- Two years of data analytics, reporting, or business intelligence roles experience.
- Advanced proficiency in SQL with complex joins, subqueries, and performance optimization.
- Experience using business intelligence tools like Tableau or Power BI.
- Strong analytical skills and ability to explain complex data clearly.
- Excellent written and verbal communication skills for operational audiences.
- Proficiency in scripting languages such as Python or PySpark.
Employer
About Cigna
The Cigna Group is a global health company, rebranded in 2023, that serves over 185 million customer relationships across 30+ countries.
Cigna currently has 38 open roles on FindRole.
Listed pay typically runs $131,997–$217,000 across 13 roles with salary data.
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