Associate, Service Management
At a glance
AI generatedTL;DR
The Senior Associate - Service Management (Discovery Administrator) role is a key position within the IT Service Management team, focusing on maintaining and enhancing ServiceNow Discovery Configuration for a diverse infrastructure landscape. This includes on-premise, virtual, cloud, and containerized assets. Day-to-day responsibilities involve developing and deploying ServiceNow Service Mapping via tag-based mapping, integrating with federated discovery sources, and collaborating with the ServiceNow Platform team to architect solutions that support IT service management needs. The role requires expertise in ServiceNow Discovery, including MID-Servers, Cloud Discovery, and CMDB population, as well as experience with protocols like HTTP, TCP, SNMP, SOAP, and REST. Candidates must be proficient in scripting languages such as SHELL/BASH or PowerShell, XML, JSON, and have a strong background in systems administration and network technologies. This position demands creative problem-solving skills, effective communication, and the ability to work collaboratively in an agile environment.
Skills
What you'll do
- Manage and develop ServiceNow Discovery and integrate with federated discovery sources.
- Design and implement solutions for ServiceNow Service Mapping using tag-based methods.
- Collaborate on the creation and review of user stories, providing feedback on architecture and design.
- Write automation scripts to enhance efficiency in application management.
- Interface with third-party applications through API integration.
- Perform risk analysis and recommend quality improvements for projects.
- Follow SDLC procedures to ensure compliance with quality standards and security rules.
What we're looking for
- 2-3 years of experience implementing ServiceNow or similar platforms for ITSM.
- Comprehensive knowledge of ServiceNow Discovery, including MID-Servers and Cloud Discovery.
- Experience managing service mapping and developing governance processes.
- Proficiency in protocols like HTTP, TCP, SNMP, SOAP, and REST.
- Ability to interpret CI IRE rules, discovery logs, patterns, and probes effectively.
- Strong analytical skills and resourcefulness for problem-solving.
- Excellent communication skills with both technical and non-technical audiences.
Employer
About The OCC
The OCC (Options Clearing Corporation) is the world''s largest equity derivatives clearing organization, acting as issuer and guarantor for options and futures contracts to promote stability and market integrity. Industry: Financial Clearing & Derivatives
The OCC currently has 24 open roles on FindRole.
Listed pay typically runs $140,800–$208,300 across 24 roles with salary data.
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