AI Operations Manager | Agentic CX

Ramp

Remote Actively hiring
New York City, NY · Remote Posted 16 days ago $170,000–$290,000 / year
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At a glance

AI generated

TL;DR

As the AI Operations Manager at Ramp, you will lead the strategic development and execution of AI tools and workflows that enhance customer experience for millions of users. You’ll work closely with CX teams to integrate AI agents and platforms, ensuring they adopt these technologies efficiently and effectively. Your day-to-day involves building, deploying, and iterating on AI systems, defining performance metrics, and fostering a culture where operations teams actively contribute to improving the internal AI stack. Ideal candidates have hands-on experience in shipping AI products at scale, technical fluency with modern AI coding tools like Cursor and Claude Code, and strong communication skills to bridge technical and non-technical audiences. This role requires deep knowledge of LLM concepts, operational empathy, and a passion for transforming customer engagement through proactive and reactive support systems.

Skills

Python JavaScript LLM prompting fine-tuning embeddings retrieval evaluation CI/CD Snowflake Kubernetes AWS Terraform Docker Prometheus Grafana GitLab GitHub MLOps

What you'll do

  • Build and ship AI agents and platforms to enhance Ramp’s customer experience.
  • Define quality standards for AI agents and human operators to ensure superior CX.
  • Develop frameworks to measure and continuously improve AI agent performance.
  • Tackle foundational challenges in AI data reliability and scalability infrastructure.
  • Partner with engineering to manage shared AI skills at scale within the company.

What we're looking for

  • 5+ years of experience in product management, applied AI, or a hybrid builder role.
  • Deep hands-on experience building and shipping AI tools, agents, and workflows.
  • Technical fluency with modern AI coding harnesses like Cursor, Claude Code, Codex.
  • Working knowledge of core LLM concepts and systems for reliable user-facing products.
  • Ability to partner with business teams to deliver rapid AI-powered solutions.
  • Strong communication skills across technical and non-technical audiences.

Market check

Salary context

This $170,000–$290,000 range sits above 56% of similar postings on FindRole.

Peer median band

$178,910–$259,425

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$178,350–$246,425

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Ramp

Ramp is a corporate spend management platform providing corporate cards, expense management, and accounts payable automation tools to help businesses control spending and operate more efficiently. Industry: Financial Technology & Corporate Spend Management

Ramp currently has 30 open roles on FindRole.

Listed pay typically runs $168,000–$287,450 across 30 roles with salary data.

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View all roles at Ramp

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