AI Engineer, Community Support Engineering - Careers

Airbnb

Remote

Quick summary

Work type
Remote
Location
China
Posted
1 day ago

Market check

Salary context

How this pay compares to similar roles

Similar $208k
$167k most similar roles pay here $256k

This listing doesn't post a salary. Most similar roles pay $175,875–$240,025.

Based on 240 similar postings.

Employer

About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 75 open roles on FindRole.

Listed pay typically runs $204,000–$255,000 across 45 roles with salary data.

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At a glance

TL;DR · AI Engineer, Community Support Engineering - Careers

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As an AI Engineer on the Integrated Knowledge Management team at Airbnb’s Community Support Engineering group in China, you will play a pivotal role in developing the next-generation Retrieval-Augmented Generation (RAG) platform and enhancing AI-powered support surfaces like the Help Center. Your day-to-day responsibilities include collaborating with cross-functional teams to design and build scalable AI solutions that improve customer service efficiency, analyzing data to optimize system performance, and advocating for advancements in engineering processes and AI tooling. The role requires strong proficiency in backend programming languages such as Java or Python, experience with large-scale systems architecture, and a proven track record of delivering impactful AI-powered applications. This position addresses the complex challenge of scaling customer service technology to support Airbnb’s global community effectively.

Skills

Python Java Kotlin Scala CI/CD Docker AWS Kubernetes PostgreSQL Redis Elasticsearch Prometheus Grafana RAG Search Retrieval Ranking Agentic Systems REST APIs Data Pipelines

What you'll do

  • Design and build robust RAG platforms for Airbnb’s customer service.
  • Collaborate on developing scalable services for internal and external users.
  • Enhance system availability and performance for AI-powered support surfaces.
  • Analyze data to optimize Integrated Knowledge Management services continuously.
  • Advocate for advancements in engineering processes and technical foundations.

What we're looking for

  • 3+ years of experience in designing and implementing AI-powered applications.
  • Strong proficiency in backend programming languages like Java, Python, etc.
  • Track record of delivering collaborative AI-backend solutions from ideation to launch.
  • Experience with large-scale system architecture including APIs and data pipelines.
  • Ability to make data-driven decisions and communicate effectively across teams.
  • BS, MS or PhD in Computer Science or related technical field required.
  • Proficient communication skills in English for professional settings.

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