VP, Reliability and Automation Engineering Manager
At a glance
AI generatedTL;DR
The VP, Reliability and Automation Engineering Manager leads the Digital Servicing Engineering domain's reliability engineering function, ensuring all applications remain stable, observable, and operationally efficient. This role involves setting standards for service health, monitoring/alerting, incident response, problem management, and operational readiness while managing a team of reliability engineers. Responsibilities include overseeing production defect analysis, troubleshooting, and resolution, as well as leading the development of an automation-first roadmap to reduce manual work and improve deployment safety. The ideal candidate has deep expertise in reliability engineering, architecture, CI/CD, incident management, and operational excellence, with experience in modern application environments like PCF, AWS, microservices, REST APIs, ReactJS, iOS/Android native applications, and tools such as Splunk and New Relic. This role requires strong leadership skills to influence cross-functional teams and establish repeatable engineering practices that enhance system availability and accelerate safe delivery within a dynamic financial services environment.
Skills
What you'll do
- Ensure effective 24x7 operational coverage and on-call practices.
- Oversee production defect analysis, troubleshooting, and resolution.
- Lead and develop a team of Reliability Engineers with clear goals and career plans.
- Define reliability engineering strategy including SLAs, goals, KPIs, and health practices.
- Establish incident response and problem management practices to reduce repeat incidents.
- Drive automation-first roadmap to decrease manual operational work and improve safety.
What we're looking for
- Minimum 10 years of application development experience.
- Deep hands-on expertise in reliability engineering, architecture, CI/CD, and incident management.
- Strong people leadership skills with proven ability to coach and develop teams.
- Experience defining and managing SLIs/SLOs, error budgets, and operational readiness reviews.
- Expertise in modern application architecture and automation-first operations.
- Ability to influence cross-functional teams and embed reliability requirements into design processes.
- Technical oversight across full stack, aligning reliability engineering with modern architecture practices.
Employer
About Synchrony
Synchrony is a premier consumer financial services company and one of the nation’s largest providers of private-label and co-branded credit cards, alongside promotional financing and FDIC-insured savings products.
Synchrony currently has 12 open roles on FindRole.
Listed pay typically runs $125,000–$215,000 across 12 roles with salary data.
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