Technical Support Engineer - GovCloud (Remote)

CrowdStrike

Remote Actively hiring Posted this week
TX Posted 4 days ago $70,000–$110,000 / year
View original post Log in to save

At a glance

AI generated

TL;DR

As a Technical Support Engineer at CrowdStrike's GovCloud team, you will provide expert technical guidance to customers integrating, deploying, and maintaining the company’s security service. Your daily tasks include troubleshooting complex issues, identifying root causes, and escalating critical problems as needed. You’ll collaborate closely with senior engineers and product teams to document bugs and create comprehensive support documentation in the knowledge base. Ideal candidates have 3+ years of experience in technical support or system administration, proficiency in Windows environments, Docker/Kubernetes, Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure, REST APIs, and familiarity with CJIS and FedRAMP compliance frameworks. This role demands strong analytical skills, excellent communication abilities, and the capacity to handle high-pressure situations while maintaining composure and advocating for customer success in a fast-paced environment.

Skills

Docker Kubernetes Terraform Ansible Helm AWS GCP Azure Windows Unix Linux REST API Splunk CI/CD PostgreSQL MCP

What you'll do

  • Troubleshoot and resolve complex technical issues for GovCloud customers.
  • Escalate critical customer issues to appropriate teams for immediate resolution.
  • Document and report product bugs to senior TSEs or engineering teams.
  • Create and maintain troubleshooting documentation in the Support knowledge base.
  • Provide reliable technical guidance to customers on integrating and deploying services.
  • Quickly learn new technologies to support a wide range of customer needs.

What we're looking for

  • 3+ years experience in technical support or system administration.
  • Proficiency in Windows environment troubleshooting and network issues.
  • Strong customer service and communication skills across various mediums.
  • Ability to work independently and collaboratively within a team setting.
  • Experience with Docker/Kubernetes, Splunk, Terraform/Ansible, Helm, AWS/GCP/Azure.
  • Familiarity with CJIS and FedRAMP compliance frameworks.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 14 open roles on FindRole.

Listed pay typically runs $125,000–$180,000 across 14 roles with salary data.

Most-posted roles

View all roles at CrowdStrike