Technical Escalations Engineer 2 (APM - Java/Proxy/C++) - Mexico City | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
Mexico City, Mexico
Posted
8 days ago
Nearby
12 roles within 25 mi

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Similar $178k
$133k most similar roles pay here $227k

This listing doesn't post a salary. Most similar roles pay $145,000–$211,200.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

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TL;DR · Technical Escalations Engineer 2 (APM - Java/Proxy/C++) - Mexico City | Datadog Careers

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As a Senior Technical Escalation Engineer at Datadog, you will join the Technical Escalation Engineering (TEE) team to tackle complex technical issues and drive platform improvements. Your day-to-day involves deep technical investigations, high-stakes customer calls, and mentoring global support teams to enhance their expertise in application performance monitoring (APM). You’ll develop reusable tooling, workflows, and documentation to improve APM supportability at scale while collaborating with Engineering and Product to shape the product’s evolution. This role requires extensive experience with distributed systems, microservices, and event-driven architectures, as well as proficiency in debugging APM issues across multiple languages like Java, Proxy, and C++. You must be a strategic thinker who thrives in ambiguity and is passionate about continuous learning and customer advocacy.

Skills

APM Distributed tracing Service dependencies Instrumentation behavior Java Proxy Cpp Microservices Monoliths Event-driven architectures Zendesk Jira Confluence CI/CD Python PostgreSQL AWS Kubernetes

What you'll do

  • Investigate complex escalations and lead high-stakes technical calls for critical customer issues.
  • Mentor the Global Support Engineering team to handle any challenge effectively.
  • Own deep-dive investigations in APM, addressing issues related to distributed tracing and service dependencies.
  • Validate backend behavior and shape the evolution of APM tooling with Engineering and Product teams.
  • Build reusable trace analysis workflows and troubleshooting documentation for scalable support.

What we're looking for

  • Extensive experience with distributed systems and application performance monitoring (APM).
  • Proficient in debugging APM issues, including missing traces, partial spans, and incorrect tag propagation.
  • Strong background in microservices architecture and event-driven systems for observability.
  • Skilled in working with tracing libraries and instrumentation methods across multiple programming languages.
  • Ability to develop deep technical expertise and continuously learn as the product evolves.
  • Experience in building reusable tooling and documentation to improve supportability at scale.

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