Technical Account Manager 2 - São Paulo | Datadog Careers

Datadog

Hybrid

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Work type
Hybrid
Location
Posted
15 days ago

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How this pay compares to similar roles

Similar $180k
$106k most similar roles pay here $248k

This listing doesn't post a salary. Most similar roles pay $152,425–$207,350.

Based on 239 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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TL;DR · Technical Account Manager 2 - São Paulo | Datadog Careers

As a Technical Account Manager 2 (TAM 2) on Datadog’s Technical Solutions team, you will serve as a trusted advisor to strategic enterprise customers, accelerating their adoption of the Datadog platform and ensuring long-term success. Your responsibilities include leading enablement sessions tailored to customer needs, analyzing IT environments for optimization opportunities, delivering technical business reviews, and advocating for customer requirements with internal teams. You must have 2+ years of experience in a technical customer-facing role within cloud or observability spaces, familiarity with public clouds like AWS, Azure, or GCP, and hands-on experience with monitoring tools and automation scripts such as Python, Bash, Terraform, Jenkins, GitLab, Docker, and Kubernetes. This role requires strong communication skills to convey technical concepts effectively across various stakeholder levels.

What you'll do

  • Act as a technical advisor to 3 primary enterprise accounts for successful product adoption.
  • Lead enablement sessions tailored to customers’ architecture and business needs.
  • Analyze IT Operations environments to recommend configuration and performance improvements.
  • Deliver technical business reviews and contribute impactful recommendations to QBRs.
  • Escalate product issues and advocate for customer needs with internal teams.
  • Create executive-level summaries tying platform usage to business outcomes.

What we're looking for

  • 2+ years of experience in a technical customer-facing role within cloud or observability space.
  • Deep expertise with at least two public cloud platforms and hands-on infrastructure monitoring.
  • Proficiency in scripting/automation tools, CI/CD pipelines, and containerization technologies.
  • Strong ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Experience working independently on customer enablement, issue triage, and product adoption strategies.
  • Familiarity with Datadog or other cloud monitoring tools is advantageous.

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