Technical Account Manager 2 - NYC | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$100,500–$147,500 / yr
Posted
18 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $124k
$84k most similar roles pay here $251k

This role pays less than 93% of similar roles. Most pay $152,150–$207,350 — the shaded band above. At the midpoint, this role pays about $124k versus about $180k for comparable roles.

Based on 238 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Account Manager 2 - NYC | Datadog Careers

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As a Technical Account Manager 2 (TAM 2) on Datadog’s Technical Solutions team, you will serve as a trusted advisor to strategic enterprise customers, accelerating their adoption of the Datadog platform and ensuring long-term success. Your day-to-day responsibilities include leading enablement sessions tailored to customer needs, analyzing IT environments for optimization opportunities, delivering technical business reviews, and advocating for customer issues with internal teams. You should have 2+ years of experience in a technical customer-facing role within cloud or observability spaces, familiarity with public clouds like AWS, Azure, and GCP, hands-on experience with monitoring tools, and proficiency in scripting languages such as Python and Bash, along with CI/CD pipelines and containerization tools. This role requires strong communication skills to convey technical concepts effectively across various stakeholder levels and the ability to work independently on customer enablement and issue triage.

Skills

AWS Azure GCP Python Bash Terraform Chef Puppet Jenkins GitLab Docker Kubernetes CI/CD Datadog

What you'll do

  • Act as a technical advisor to 3 primary enterprise accounts for successful product adoption.
  • Lead enablement and adoption sessions tailored to customers’ architecture and business needs.
  • Analyze IT Operations environments to recommend configuration and performance improvements.
  • Deliver technical business reviews, health checks, and account maturity assessments.
  • Escalate product issues and advocate for customer needs with internal teams.

What we're looking for

  • 2+ years of experience in a technical customer-facing role like TAM or Solutions Architect.
  • Deep expertise with at least two public cloud platforms and hands-on infrastructure monitoring.
  • Proficiency in scripting/automation tools (Python, Bash) and containerization technologies (Docker, Kubernetes).
  • Strong understanding of CI/CD pipelines and ability to communicate complex concepts clearly.
  • Ability to work independently on customer enablement, issue triage, and product adoption strategies.
  • Previous experience using Datadog or other cloud monitoring tools is highly desirable.

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