Staff Software Engineer - ServiceNow ITAM

The Walt Disney Company

Actively hiring
Orlando, FL · Burbank, CA · Seattle, WA · New York Posted 12 days ago $148,300–$198,800 / year
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At a glance

AI generated

TL;DR

The Staff Software Engineer role at ServiceNow involves leading the architecture and development of enterprise-grade solutions across SAM, ITOM, SPM, CMDB, and advanced reporting. This senior individual contributor will design complex systems using modern platform capabilities like Flow Designer, IntegrationHub, and custom APIs, while also mentoring engineers through code reviews and technical coaching. The ideal candidate has 7+ years of hands-on ServiceNow experience with expertise in JavaScript, Glide APIs, and CMDB architecture. They must be proficient in implementing SAM, ITOM, SPM solutions, REST/SOAP integrations, and data imports, and possess certifications such as CSA and relevant micro-certifications. Preferred candidates have additional advanced certifications like CTA or CMA and experience with large-scale transformations and platform governance.

Skills

ServiceNow JavaScript GlideAPIs FlowDesigner REST SOAP integrations dataimports webServices eventBasedIntegrations CMDB PlatformAnalytics PerformanceAnalytics Agile ServiceExchange CIS CertifiedSystemAdministrator CertifiedTechnicalArchitect CertifiedMasterArchitect

What you'll do

  • Lead the design and development of complex ServiceNow solutions using modern platform capabilities.
  • Architect CMDB and Asset Management solutions to ensure data quality and operational reliability.
  • Deliver advanced Platform Analytics, Performance Analytics, and executive-level dashboards.
  • Define technical patterns and reference architectures aligned with long-term platform strategy.
  • Mentor engineers through design reviews, code reviews, and technical coaching sessions.
  • Lead complex troubleshooting efforts for CMDB health issues and integration bottlenecks.

What we're looking for

  • 7+ years of professional software engineering experience with significant hands-on development on the ServiceNow platform.
  • Advanced proficiency in JavaScript, Glide APIs, and ServiceNow scripting including Business Rules, Script Includes, Client Scripts, and Flow Designer.
  • Demonstrated experience implementing and supporting SAM, ITOM, SPM, and enterprise reporting solutions.
  • Strong expertise in CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.
  • Experience with REST/SOAP integrations, data imports, web services, event-based integrations, and Platform Analytics.
  • Required certifications: ServiceNow Certified System Administrator (CSA) and relevant micro-certifications in SAM, ITOM, SPM, Reporting/Performance Analytics, IntegrationHub, or CMDB.
  • Proven experience working in Agile delivery environments with cross-functional teams.

Employer

About The Walt Disney Company

The Walt Disney Company is a diversified global entertainment and media enterprise operating in segments including Disney Parks, Experiences and Products; Entertainment (ABC, Hulu, Disney+); and ESPN. Industry: Entertainment & Media

The Walt Disney Company currently has 117 open roles on FindRole.

Listed pay typically runs $148,700–$199,400 across 111 roles with salary data.

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